Top critical review
Many 5 stars are given by people who got a free product
May 24, 2019
For someone who has used another cheap brand camera, I felt that this product's functionality was a lot worse. The camera works fine but the app that is used with it has very limited capabilities.
1. My camera is set up in the hallway and the night Vision is not activated in a good manner. Cloud coverage coming out of a room window will still turn night vision on because the hallway is "too dark".
2. Motion zone is very limited where it will allow you to choose 12 areas of detection. My previously older camera had at least twice as many options. Also it will alert of motion when there is movement of sunlight.
3. Playback for 24/7 using sd card is very slow. The 30 second alert videos are fine and you can click the replay button to see the 24/7 feed and it is a lot slower where the video and audio is cutting in and out (pauses or distortion of audio).
I've contacted technical support about the sensitivity issues and technical support supervisor told me to remove motion zone sections as a solution. Your product is too sensitive to low light and your solution is to disable its functionality instead of fixing it. This the only camera that I have that turns on night vision at noon because sunlight coming from an open door is not enough light. It should change its algorithm to use light AND sound as an identifier.
I contacted their technical support team about these issues and they recommended to disable the functionality by adjusting the motion zone areas and time zone which doesn't solve the issue but make the camera more obsolete.
I've contacted Amazon to return this item.