Top positive review
Outstanding Customer Service For Us Less Tech Savy
April 14, 2019
I bought these lamps on impulse after seeing an advertisement. I had no idea they existed. So first off, I have to say the concept of keeping in touch through a light is brilliant! I had the pair shipped to my home and kept one and shipped the other to my dad. I am in NY, my dad is in NJ. There is a set-up tutorial from Filimin on Youtube- for you visuals. Otherwise there is simple step-by-step instructions that will come with your light. The lights are shipped in great protective packaging. The light works by Wifi, so each person that has a light has to have private wifi. The light itself is personally crafted with the name of who put it together written on the bottom of your lamp! 0: :) The colors to choose from are plentiful and very rich/luminous. It makes for great decor as well as its function of keeping you in touch with your loved ones. After you set-up your lamp, you invite other people who have a lamp to join your group on your filimin registration page. This is done by simply sending an e-mail. So, after wifi, you do have to have your loved ones e-mail. If you get at-all stuck or confused, the Filimin site offers their assistance by phone or e-mail. I can personally say, their customer service is great. You do have to wait about an hour for a response, but they help you until your light is set-up and running for those of you not too tech-savy (even though you don't have to be to own one of these). It was helpful for me to write down my Dad's Filimin ID before mailing it to him- so I can talk with Customer Service. I did order another lamp as a single and directly mailed it to my aunt from Amazon. Single lamps have the same set-up and instructions. I do plan on buying more as time goes on. They are a little pricey, but its uniqeness makes up for the price. I am really satisfied with this product and customer service!