Top positive review
Most of the time we assume everything, and barely consider what's going on behind the curtains!
October 19, 2018
It is really all about logic, and finding the true value of each part of a process, to determine cost, labor, service, and ROI, it can all be broken down. People assume an average $600 PC is a good deal, but it's actually about $70 in parts, and $30 in service. I assumed a LOT of things working in the support industry, before picking up some basic, and then deeper financial and operations acumen, that really changed how I think about my own departments!
The HIDDEN assumptions, we don't even consider until we start thinking differently, with a process! I have even been in lots of process meetings where we use a lot of the same logic exercises used here too, in strange business situations we'd hope to never come across in real life, but find ways to solve, and try NOT to assume anything that's not written down. It's all just fun bits of the cognitive process in the beginning.
I just wish I had read it earlier. Now I'm older and wiser, but still assume things too often when starting a new project. This's another great help.