Top critical review
January 30, 2019
The initial unboxing process was pretty straight forward, but their Quick Start Guide is merely a glorified button layout sheet with a setup diagram. No real setup instructions so to speak except a small note on how to get the software.
The device is not supported whatsoever on macOS since the software isn't available for those computers.
Some of the features on the device seem to interfere with or counteract each other. For example, why have the Censor button when the Mute button is right there and twice as big. Their own marketing seems to be a bit confused on this, using the terminology they use to describe the Mute when talking about censoring.
When I initially installed the software I got a Windows Smartscreen message saying it didn't trust the software. This was before the usual User Account Control message you get on Windows asking you if you want to install a piece of software. You are still able to install the software if you view more details on the message.
They mention if the device is connected that you just need to disconnect and reconnect it to finish the driver install, but that was not the case for me. I could not start to get functionality between device and software until I restarted my computer.
There is not a hardware 48V phantom power button, only a software switch between Dynamic and Condenser Mics. This also doesn't let you choose between the XLR and 1/8" mic input for headsets, so I wonder if one of these is disabled when using the other.
In my experience I was not actually able to get input signal with a condenser mic at all. This was using 2 known working condenser mics with multiple different cables. The Dynamic mic I tried worked on either the Dynamic or Condenser mic setting.
I was asked to update the firmware on the device, but when doing so it gets to about 5% then feeds back an error message saying the firmware update could not be installed. Trying to update the firmware also effectively locks up the device, as none of the front panel controls could be used on the device until after power cycling. Encoders would show activity but you wouldn't hear a change in Reverb or Echo for example.
Some of the FX, such as Gate, EQ, and Compression are only controllable in software. I feel like it would be better to be able to assign functions to the encoders, so you can have access to what you use instead of having a pitch and gender encoder you never touch. These features use a 0-100 slider so in theory this can be assigned to an encoder without too much trouble.
The concept behind this device is good, however I wasn't really able to dive in that deeply considering the issues with firmware and basic functionality.As someone that is familiar with traditional audio interfaces, the lack of hardware controls for vital features makes the experience a bit of a pain. Definitely not the ideal user experience I look for in trying to make my stream sound a bit better.