Top critical review
Original Data was lost. Support team not help me to recover. Just want me to buy a higher version.
December 20, 2018
Before I bought this product I search and read the Q&A from Amazon.
Will it import old peachtree accounting software?
This version can convert data from versions 2010 and up. If your data is in an older version, our support team can assist you with the upgrade so that you do not lose your data.
By Manufacturer Manufacturer on September 13, 2018
After I read Q&A I decided to buy this software Sage 50 Pro Accounting 2019 to upgrade my 2011 Peachtree Complete version. I was so happy that I received the product 2 days. I even ordered another one for my church. I used to keep my accounting data with Peachtree 2011 Complete. It is still running good. But I was told that it will not be support by Sage soon. So, I decide to upgrade asap. I installed the program right after I get it. A message recommended me to allow Sage 50 Pro to overwrite the old Peachtree 2011 Complete. I trust their recommendation and clicked ok. Everything seem on the right way. the installation finished within 20 minutes. Then it started to open the existing company. Nightmare things happened. I got a message that Sage 50 Pro cannot open Peachtree 2011 Complete. So, I stopped right away. Next day I called Tech Support. First, they asked me to set up and Account ID. A while later they give me a 10 digits ID number. Couple minutes later they told me I did not buy technical support fee. I told them my problem was I was stuck in open an existing company. If the Sage 50 Pro can't convert it I want to go back to my 2011 Peachtree Complete version first. I need Sage premium 2019 to convert Peachtree 2011 Complete data. They told me the old file was overwritten. The only solution is to buy the Sage 50 Premium one. I need to let people know the Manufacture answer of the Q&A was not correct. Not all Sage 50 can convert all old Peachtree version. They just want me to buy Premium that is double price of the Pro. I tried to call the Tech Support. But I can't reach a life communication. Only answering records. Because I didn't buy support service. It didn't mention on the description of the product. I installed my 2011 Peachtree complete to another desktop. And restore the Nov. 2 2018 ptb data file to it. Nightmare. Data before 2017 is there. 2018 data all gone. I even suspect that if I pay double price to get Sage 50 Premium and support fee they can recovered it. Right now I just want to go back to my 2011 Peachtree Complete status first. Can someone give me suggestion?
By loba on December 19, 2018