Top critical review
Suspicious Network Activity/Bandwidth Usage
December 18, 2018
I had to reset my passwords. I noticed that it was using up extreme amounts of bandwidth, about 400% of what my other devices had. There was a warning out that certain board manufacturers from China had been sabotaged with "spy" chips, so it makes me wonder if there is something to that effect going on here (google supermicro). The only reason I noticed is because my computer and phone, as well as my wife's phone became so slow it made me investigate. This is a big deal and I will probably be reaching out to the manufacturer, or hope they reach out to me to address this. Other than that, it worked great, but I've been using it without the App until I get to the bottom of what happened...
Update: The manufacturer reached out quickly, and I was hoping they might have some information to help identify what happened, but they asked me to remove the review because "everyone has an obligation to tell the truth" and wanted to offer a full refund to do so. I find it a bit disrespectful to imply your customer is lying when they haven't even asked one technical question that show that they're looking into it, and appears to care more about their review than what actually happened. Unfortunately, this review is accurate and I've not put it back on my network and deleted the App until they can reassure me that the issue isn't going to happen again. I told them I can put it on a separate network with a temporary password, I think that's a fair offer to give it a second chance. I'm not asking for a full refund, the vacuum appears to work great at the moment other than this network issue, but data and personal identity security issues are a serious deal for me, so if they want my review to change, they need to address the issue, not try to offer me a refund. After implying that I'm lying, I'd give it zero stars if I could and it's a shame they decided to go that route.