Top positive review
LEARNING CURVE AHEAD
August 26, 2018
So, after a bit of a learning curve and "almost" deciding to return the lock on the last day possible, I've finally decided to write my review.............keep reading.....
I purchased this because of the number of online purchases I make and wanting the security of knowing my packages were secure if I was away from home at the time of delivery. I was naturally VERY excited when I received my lock, my container, and secured the container to one of the pillars in front of my home (see pictures). Unfortunately, the first half dozen or so deliveries did not go as planned and the packages were left unsecured on my porch. This was due to a myriad of factors: 1. Delivery people not familiar with the operation of the lock, who attempted to operate the lock and just gave up and decided to leave the package and move on to their next stop (per porch video camera). 2. Delivery people who did not even pay attention to the container/lock on the porch and just left the package and moved on (per porch video camera). 3. Weak wifi signal strength from the rear of my home (router location) to the front of my home (lock location) that cause the lock to lose connection and not open when scanning the tracking bar code. 4. My own concerns over a message received in the app that connection was lost, which caused me to add/delete/add/delete the lock and app, and therefore believe the lock was not functioning as intended.
After several one on one message exchanges on Facebook and a phone call, with the owner/staff of Boxlock (THANK YOU) I was reassured that my lock is in fact functioning correctly (they can tell on their server), and was given some suggestions to address the other situations.
The long and the short of it all is this: 1. Change your address for any orders you place, to show on the second line - "PLEASE LEAVE PKG IN BOXLOCK SECURED CONTAINED ON PORCH". This alerts the delivery person to LOOK for the container/lock. 2. Get a friend to cut some vinyl letters for your lock (as shown in the picture) saying PRESS HERE and SCAN TRACKING NUMBER HERE to instruct the delivery person how to operate the lock. 3. Make sure you have good wifi signal strength, and get a wifi extender, if necessary (I needed to do this anyway to have great strength at the other end of my home).
An added advantage for me, with a home-based business, is that I can text a temporary bar code to my clients, so they can drop off and pick up items even if I am not at home. BAZINGA!!!!! This was just the cherry on top for me!!!!
Most recently, my packages are now being successfully placed in the container by the delivery people, and all appears to be on track. I will say that the staff/owner of Boxlock is AWESOME and was very reassuring that the lock was functioning properly and "talking me off the ledge" the night before (I'm talking 9:00 pm on a Friday night) I was going to return it, because of the "connection lost" message in the app (not the wifi connection but rather something to do with my bluetooth)......thank you, again!!
The only reason I gave 4 instead of 5 stars is the delivery people learning curve issues. It's just going to take time for the lock to become more commonly used, and delivery people to be more familiar with it. (Each one that I spoke to and educated on the use were amazed, and said they had not seen anything like it before). But those learning issues can be addressed with the delivery address modification and the instruction lettering on the lock.