Top critical review
MY REPORT AFTER 6 MONTHS OF USE
Reviewed in the United States on April 4, 2019
KENNY G 4/4/2019: I think that whoever is behind this machine really wants it right, to be an excellent device. Soon a look at my report should enable you know if they stand behind the unit, because I have a problem with mine along with good things to say. I got my unit in Sept 2018, now it's early April. Importantly, the rubber suction cup feet work so well that the unit stays where I need it to stay- doesn't move around and no worries about it suddenly landing on the floor. The water reserve tank is a great size. It's easy to lift the cover off and add water (I also add about 5-8% mouthwash mixed in the water in hopes of preventing germs from growing in the tank, the water feed line, or the wand. So far, that concept seems to work. The unit puts out great pressure - as much or as little as you want, just turn the knob for more or less pressure.
My complaints? Well, the wand has a valve/switch to turn the water flow on and off as you maneuver the wand around your teeth (a great feature) but the valve/switch on mine stops being easy to slide after I get started spraying the water into the areas I clean 'water floss' in my mouth. I can turn the flow off, but the sliding switch then becomes so stuck that I can't slide it back to the on position. Then I cannot restart the flow. The wand has an adjustable pointer (you turn it to aim the jet). This is another great feature because it’s easy to aim the water jet where you need it to go. But mine started leaking at the spot where the thing rotates, so lots of water (and mouthwash in my case) is wasted. Perhaps the leakage is causing the problem with the sliding valve/switch- which gets wet from the water leaking on to it from the jet directional adjustment knob.
I will report again if my problem gets solved. Until then, I am disappointed with this otherwise seemingly great device.
COZZINE'S ANSWER A FEW DAYS LATER: Dear Kenny G, Thanks for your share of the use experience so much. From your report, we know more details of our product. Thank you so much. For your problem, we have one year warranty, we can change a new one to you for free, you can feel free to contact us on the order.
Have a nice day!
Cozzine Customer Service
KENNY G, JULY 2019: How do I contact Cozzine Customer Service?
KENNY G, SEPTEMBER 2019: I would like you to solve my problem please do I contact Customer Service please?
KENNY G, Oct 19, 2019: CozzineUS read my comments in April 2019 and answered quickly by offering a "new one" (See the comments attached to this posting). I think all I need is a new wand, but I am getting nowhere by posting more requests on this bulletin board. COZZIENUS, ARE YOU READING THE FEEDBACK ANY MORE?