Top critical review
15,463 people found this helpful
Not as reliable as you might think...
on October 12, 2015
I have sent and received 1000s in amazon gift cards over the years. So it hurts me to write this review but I want to make sure people are aware of how little responsibility Amazon takes to make sure a gift sent through them reaches your loved ones. I sent a 100$ gift card to a friend in April. When she went to use it, she was told the claim code was not valid. She let me know and I called Amazon. I was told that the claim code was used by someone else (they could tell it was a different person)...they sent the same claim code on two different gift cards, so clearly their fault. The rep said she would let the gift card department know. But next morning I get this email from a customer service rep in India..
I've researched your Amazon.com Gift Card order and found that it may have been used by "Susan Pebley" someone other than the intended recipient. I'm not able to resend the gift card or refund the order.
To receive a refund, please contact the bank that issued the credit card used to purchase the gift card and dispute the charge. The bank will send paperwork for you to sign to verify any unauthorized charge. Your bank will then pass the appropriate paperwork on to us.
I hope you understand my limitations and help us to serve you better.We hope to see you again soon.
We'd appreciate your feedback. Please use the links below to tell us about your experience today."
One they dont want to fix something that should be easy to fix...."just reissue a gift card", they want me to spend more time trying to get back what should be there in the first place . The credit card company cant do anything unless you find out about it in their 90 day limit. That doesnt usually happen as most gift card recepients dont use it right away. They might not even feel close enough to the giver to let them know it didnt work...just imagine how many gifts dont reach the recipient.
very disappointed by Amazon. I will be looking for a different more reliable company to send my gifts with.
Felt this was important to bring to people's attention with the coming holiday season. Please don't waste your money sending an Amazon gift card. Just send your loved ones cash instead.