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on October 12, 2015
I have sent and received 1000s in amazon gift cards over the years. So it hurts me to write this review but I want to make sure people are aware of how little responsibility Amazon takes to make sure a gift sent through them reaches your loved ones. I sent a 100$ gift card to a friend in April. When she went to use it, she was told the claim code was not valid. She let me know and I called Amazon. I was told that the claim code was used by someone else (they could tell it was a different person)...they sent the same claim code on two different gift cards, so clearly their fault. The rep said she would let the gift card department know. But next morning I get this email from a customer service rep in India..

"
I've researched your Amazon.com Gift Card order and found that it may have been used by "Susan Pebley" someone other than the intended recipient. I'm not able to resend the gift card or refund the order.

To receive a refund, please contact the bank that issued the credit card used to purchase the gift card and dispute the charge. The bank will send paperwork for you to sign to verify any unauthorized charge. Your bank will then pass the appropriate paperwork on to us.

I hope you understand my limitations and help us to serve you better.We hope to see you again soon.

We'd appreciate your feedback. Please use the links below to tell us about your experience today."

One they dont want to fix something that should be easy to fix...."just reissue a gift card", they want me to spend more time trying to get back what should be there in the first place . The credit card company cant do anything unless you find out about it in their 90 day limit. That doesnt usually happen as most gift card recepients dont use it right away. They might not even feel close enough to the giver to let them know it didnt work...just imagine how many gifts dont reach the recipient.

very disappointed by Amazon. I will be looking for a different more reliable company to send my gifts with.

Felt this was important to bring to people's attention with the coming holiday season. Please don't waste your money sending an Amazon gift card. Just send your loved ones cash instead.
13,652 people found this helpful
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on November 1, 2017
CAUTION! CAUTION! CAUTION!!!! Read this through before you proceed to purchase a Gift Card!

OK, I think that I have been more than patient with Amazon on this whole "Gift Card" experience. Last week I ordered a $100.00 Gift Card for my Grandson's birthday and used the deliver by social media process. The link was sent via Messenger to my grandson and it appeared to go through with no issues. Just as I sent the card I remembered my other grandson's birthday was this week so I immediately went back into the Gift Card section and ordered another $100.00 Gift Card for him. I sent it the exact same way as the first one but this one sat on the screen and kept saying "processing." I waited for a bit and noticed an email in my inbox from Amazon. The email said

"Hello,

We believe that an unauthorized party may have accessed your account. To protect your information, we have:

-- Disabled the password to your account.
-- Reversed any changes made by this party.
-- Canceled any pending orders.
-- Issued refunds for the charges listed below to your VISA ending in 79.

It may take several days for the refunds that we issued for these charges to appear in your account.

-- 100

We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution.

You will need to reset your password when you return to our site. To reset your password, click "Your Account" at the top of any page on Amazon.com. On the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.

After you enter your email or mobile phone number, you will receive an email containing a personalized link. Click the link from the email and follow the directions provided.

Your new password will be effective immediately.

You will also need to:

-- Re-enter your complete credit or debit card number the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You may need to update them.

If you have any trouble resetting your password, call Customer Service at:

Customers within U.S. and Canada: 1-866-216-1072
International customers: 1-206-266-2992

We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing").

To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.

Sincerely,

Account Specialist

I immediately followed the directions and managed to re-log into the Amazon site. I called the number for customer service (total misnomer) and after answering all their boiler plate questions and then being told that they couldn't talk to the "Account Specialist" I was assured that all was well and I should simply reorder the items. I went back into the "Gift Card" area and again ordered two Gift Cards one for each of my grandsons. I used the same delivery method as before and they both appeared to take. My oldest grandson was able to redeem and use his gift card. Yeah! The younger one was not since each time he tried it kept telling him there was ZERO balance on the card. My bank showed two orders of $100.00 each from Amazon. After numerous attempts to get the card to work I again contacted Amazon and after a lengthy discussion with one of the Philippine call center folks about the issue I was told...sorry...there's nothing I can do. I asked to speak to a supervisor and was told that the supervisor was not available. At that point I lost most of my cool and demanded that I be put through to a higher level manager and/or transferred to a Stateside customer service rep. After about 10 min on hold I was finally transferred and helped by an extremely nice lady. She explained that they had to message/text the Account Specialist and she proceeded to try and help me straighten the mess out. Unfortunately after a very long conversation and many gyrations, the problem still existed and I was told..."give it 24 hours." I told my very disappointed grandson, that he would have to wait, he was nice about it and said don't worry, but I know he was very disappointed. The next day I called again, since the issue was still not resolved, this time I spoke to a guy in "retail" and he tried very hard to help work out the situation, but again after his contacting the "Account Specialist" and after a very long conversation asking questions about my grandson's email, his Amazon account etc. I finally asked if he could just call my Grandson's maternal Grandmother because he lives with her and get the information and work with her to resolve the issue. They called her and after a lengthy process they told her WAIT 24 HRS!!! Finally on Friday of last week I called and spoke with a very nice lady that attempted to help. She looked at the accounts and said that we could just cancel the ones that were out and I could then attempt to put money (reload) my grandson's Amazon account gift card online in his account. That way there would be no links etc. and he could use it right away. Well I was on board with that! My grandson gave me his account name and PW and I logged into his account to do what the young lady had suggested. I followed her instructions and was able to add my credit card to his account and I then attempted to add $100.00 to his Gift card balance. This time the gift card appeared to take, but again the "processing" notice came up! My grandson got a notice in his email that his account was not locked because of apparent fraudulent activity!!! So now here we are, his account is locked. He didn't get his Gift Card, I have money tied up in cyberspace waiting for refunds etc. I spoke with my bank, just on the off chance that they were somehow rejecting the purchase. They said that they were getting request for payment with a "Zero" amount. Which obviously they can't pay. The did show three times that $100 dollars was paid to Amazon. As of this date I have received $100 dollars back into my account and there are two other $100.00 amounts that are still in limbo. My Order details shows that they refunded the money, but I'll believe it when I see it! To add insult to injury my grandson's account is still lock and I have mo way of removing my Credit Card info from his account. It's not that I don't trust him, but I definitely don't trust Amazon's system now. I've always had great service from Amazon on the years but this event has really put a huge dent in the respect that I had! VERY POOR CUSTOMER SERVICE AND ACCOUNT MANAGEMENT.
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on February 3, 2017
Cute idea...loved the concept. But when it came to sending it to the recipient the animation program didn't work with the Amazon site & the recipient never got it. Had to call 3 times, resending it through Amazon Assistants each time. Finally had to have Amazon send gift cards out manually so was not received by the birthday person until 2 1/2 weeks later!
2,543 people found this helpful
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on December 11, 2016
I went to use my gift card and it said there was a problem. It was already redeemed.
I don't understand. It was new
review imagereview image
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on June 13, 2015
I think I am just wasting time writing this, but this must have happened to someone else. Something is definitely not right here.
I have had so many good experiences with eGift cards until this one. I bought 4 email gift cards in 1 order and they were all sent correctly to 4 recipients' emails. Two of them were redeemed within a day and I got notified via email as such. After almost 3 months, I was browsing my other orders and saw the other two were redeemed by an email address that I didn't recognize. I sent an inquiry to Amazon.com. After 10 emails, 1 phone call and 1 chat 4 weeks later, amazon.com asked me to file a claim through my credit card company that paid for the gift cards.
My initial inquiries via emails were quite frustrating as each email was responded by different support person who obviously didn't read previous emails. After two days of these emails, I called amazon.com. The support person was helpful and told me name of the amazon customer who redeemed the two gift cards. Since I didn't know the amazon customer who redeemed the gift cards and I never resent those gift cards to an email address different from the intended recipients, it was clear that the two gift cards were fraudulently sent and redeemed. They were going to investigate this case, so I thought. After 2 weeks of not hearing back from amazon.com, I followed up with the most recent email from 2 weeks prior. They came back with they will contact me when they finish their investigation. I didn't hear back from them for another 2 weeks, so I sent another followup email. This time, they came back with you need to go through your credit card company to file a claim. It was clear I wasted weeks corresponding with amazon.com thinking they are doing something, but it is clear now all they are doing is dragging this out to frustrate their customers. Just because I feel I need to do the right thing, I filed a claim with my credit card company today and I am posting this review.
So, why didn't I get an email when those two gift cards were resent to another email? Why didn't I get an email when those two gift cards were redeemed? Did I say that neither me nor my original recipients know the customer name who redeemed those two gift cards nor the email in which the gift cards were resent? How did those two gift cards get resent to an email address without my credit card number being re-entered, or was my credit card number re-entered? Amazon.com knows the customer who redeemed the two gift cards. Did they ask that customer how she got the gift cards? None of that seems to matter as they just came back after all the emails, phone call and chat, you need to file a claim via your credit card company.
8,194 people found this helpful
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on December 19, 2017
Amazon needs to add a cancel order option as I sent a gift card to my friend only to find out that his email has been hacked no way to get my money back now
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on December 18, 2017
I like the idea of the eGift cards, but when you choose the option of delivery through a text message, the recipient may not get it. Also, there is no way to cancel the order through your account portal...you have to contact someone at Amazon customer service who will then send you an email with a link that you have to go to.

I would not recommend an eGift card through a text message to anyone.
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on June 29, 2017
I sent a gift card via email to my son. It showed as sent, and I was charged, but he never received it. Now I have to go to my bank and dispute this. I hear Amazon won't help you at all. This sounds like an inside job, and they are doing nothing to stop the problem. Don't buy a gift card online. Take your credit card off the site so it cannot be used without your consent. Let everyone know through Facebook, etc. that Amazon is not safe. Wish I could take away the last star. This is just so wrong.
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on December 22, 2016
it was stolen immediately from customer you advertised on your site and you didn't take an iota of responsibility.this will definitely hurt your ratings,ive checked into it and found other customers fell into the same MISLEADING trap.but why should you care?im just 1 in a billion .right?
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on August 12, 2017
Ordered gift card for Fathers Day for Son-in-law. When he tried to use it, it had already been redeemed. Further investigation showed that by the day after I ordered it and it was sent to my email, it was redeemed (not by me). Amazon has sent this to their fraud department but I was told that because whoever redeemed it, used it right away and there is nothing they can do to compensate me for the loss. Also, they know who redeemed it but cannot share that info. Thanks for nothing. I will never order another gift card.
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