Top positive review
Best in Class Headphones
July 31, 2018
I ordered the refurbished PXC 550 Wireless headphones. While I noticed some poor review ratings, I can say definitively that I did not have a similar experience, mine was very positive. The headphones themselves are great. 5 stars because:
1. The headphones arrived and operate as described and they are amazing. I researched several brands and models, watched plenty of reviews and read a slew of articles about the best players in this class. It came down to the PXC 550's or the Bose QC 35's. I use these primarily for work. I work from my computer all day long, constantly on calls and meetings, listening to music in between, and I also travel. I love the variable level of noise cancellation the PXC 550's offer which is incredibly easy to adjust to the situation (not to mention the talk-through feature which is outstanding and comes in handy far more than I had originally thought). The audio quality is second to none, the comfort and wearability beat out the Bose QC 35 in my opinion. I can wear the PXC 550's all day without issue and have been since I received them. Lastly, the design and functionality are top notch and best the QC 35's as well. The Bose QC's design is dated and the touch controls on the PXC 550's is responsive and modern (it does take some adjusting and learning before it becomes intuitive, admittedly, but I've settled in great). I've got the headphones paired with my laptop and phone and can switch between the two seamlessly. I do not regret my purchase at all, these are the better headphones, for me.
2. I received my order on time, by the earliest date window provided.
3. My order was actually missing some small accessories that should have been included (audio jack and airplane audio adapter). I reached out to the seller not knowing what to expect but was very pleased with the prompt, responsive, and courteous customer service I was given. I was taken care of quickly and the issue was resolved without any friction whatsoever.
Given the quality of Sennheisers products and the level of customer service I was provided, I would absolutely purchase another refurb product from them. Service quality goes a long way, this is lost on many retailers but not Sennheiser.