on March 13, 2016
So far not going as planned or hoped, but what does, right. Cannot say it enough, Jim is the Absolute best, but my camera keeps losing wifi as soon as I move it away from the router (Jim is currently working on this with me as of 03-15-2016),...sooo, what good is a wifi camera, if the wifi capabilities are limited to less than a few feet away from the router. B4 the peanut gallery of wifi experts chime in, I have numerous wifi capable gadgets and not a one has issues with my top rated router. I pick up my wifi when Im visiting neighbors. My ipads, tablets, androids, PS, Xbox, etc. all stay connected from much further distance's than this camera is ATM.
Jim chimed in and did all the same things I did to get me up and going, just to make sure there were no excuses for the wifi failure on my end.
He even spent time with me on a Sunday, great guy for sure, but that still does me no good if my "wifi camera" doesn't work on "wifi".
I even re-located my router to no avail. I've spent the better part of my weekend trying to figure out how to make this work, but Im done for now, still frustrated. BTW, I have 2 foscams on wifi that are also spread out, and they keep a strong signal.
I also purchased an extension power cable from microseven, and Jim has acknowledged that like a pro.
I'm sure I'll be in touch with Jim, I'll update when/if we find a solution.
UPDATE: As already stated, Jim got back to me amongst the 100's of customers he tries to keep up with, and THAT in my book is why I decided to purchase this camera. Its late and I'm frustrated, but I will take a break soon for sleep and get back to it tomorrow with Jim at the helm I'm sure. but I promised Jim I would check some things first (the antenna connection/connectors).
He is an outstanding person, the type you would be privileged to have as a friend or neighbor, and I am not one to hand that sort of statement out easily. I challenge anyone to find his level of CS anywhere, talk to you tomorrow Jim, Thanks for truly caring about all your customers.
UPDATE 03-15-2016, Tuesday,11:00am: I did not want to alter my review too much up to this point, so I am just adding "UPDATEs" as I go.
Again, I Cannot say enough about Jim, He IS MicroSeven, and I challenge anyone to find his level of Customer Service. Everything I have stated about him was just supported with my phone conversation with him not more than 5 minutes ago.
HE CARES people, this is his company and he is of the highest character of any business owner/operator I have come across in a long time.
He is in the process of trying to figure out why the camera is failing to pick up Wifi from further than a certain distance, and hes doing this from across the state! I would NEVER let anyone remote access my pc, and after talking with Jim, he has his run of my pc and I hand it over with complete confidence of his capabilities and professionalism.
After everything is said and done and Jim has done all he can from his location 100's of miles away, I will update this post to let my fellow consumers know what transpires.
So, at this point, all I know is that it is starting to appear as if I've got some strange Wifi conundrum between my router and the chosen location of my Wifi Camera, and possibly other unknown variables dealing with incompatibility etc., and I want my readers to know that it cannot be ruled out that this is a real possibility. I'm not sure what to make of this, I sit on my front lawn 20 more feet away from the router than my chosen camera location, and get a reliable signal...?
This is the same exact location as my old Logitech security camera, but keeping in mind it used a slightly different configuration. It used a Cad5 cable that plugged into the camera, that then was plugged into a "converter box"(for lack of a better word) and that was then converted into a regular outlet plug that continued out of the device and plugged into the nearest outlet. That camera got a good strong signal and never lost it. That system supposedly used your existing electrical system as sort of an antenna as well. So with that explained, lets get this wrapped up for now and I'll be awaiting Jims continued efforts to help me and my specific situation.
As far as the 5 stars go, Jim has easily earned them and more, in my book, and my camera is not even getting a Wifi signal yet, but at this point, how can that be Jims fault? If this camera is just not for my situation, Jim and Microseven still get to keep 5 stars, wish I could give him more, because I know he will do everything in his power to make this work, and if it doesn't, I will be figuring out a way to maybe just aquire whatever equipment and accessories I will need to go POE, which I did not want to have to do, its way more hassle to run all the wiring, you need a multi port switch I think, and or a, injector adapter etc etc etc.
I would also like to mention his M7 Client software, it seems very well designed and thought out, and appears to be very functional and user friendly, I just need an opportunity to actually inter-act with it and use it. I'll update ASAP.
Thanks again Jim!!!
UPDATE March 29, 2016: Camera is running good, software client works flawlessly. Jim designs and monitors his sw client, and so far every one works flawlessly. The pc version, the android app, the ipad app. I can view recordings from the onboard SD card from my mobile devices, which is another great feature.
So lets sum up, I had 2 faulty cameras, one the wifi was weak, the 2nd one/ replacement camera, gave a blurry image, but what makes this system/company stand above all others is the customer service you WILL receive from "Jim". He was ON TOP of my issues, and handled them personally until my system was up and running smooth. My "3rd times the charm" camera has been running perfectly for a week now, and all the different clients and apps all work flawlessly, and most importantly -Reliably, which is a key feature for any Security System. Nothing is perfect in this world, but how can you go wrong with customer service like Jims, from Microseven?
I will say it repeatedly, I challenge anyone to find a solid, Reliable, Wifi security camera with built-in onboard Audio, H.264 Triple Streaming , 1920 x 1080 pixel 1080p HD video, Stunning Video Quality. Built-in Micro SD card Slot up to 128GB and solid reliable client software for not only your pc, but also your mobile devices ( I use android phone, W7, and ipad mac and they all work flawlessly so far) ALL backed by the guy who designs it all and offers personal customer service far beyond present day expectations. AND, ALL for under $200?!