Top critical review
5 stars for the vac, 2 stars for the app
April 9, 2018
*edit* I’m leaving my original review attached but am adding my most recent experience. I am now on my second replacement of my original vacuum. The first one slowly lost battery life and then the motor completely stopped turning. The second never cleaned my whole house without a recharge out of the box and then it stopped cleaning more than a couple feet, started spinning in circles until it decided it was done cleaning. Each time the replacement process takes multiple emails with customer service and I’d be without a vacuum for approximately 3-4 weeks so of the past 7 months I’ve really only been able to use the vacuum 5 of them. My latest replacement runs only 84 minutes before needing to recharge. It still does a great job cleaning but I’m glad I purchased the extended warranty, I’m sure I’ll need it.
*original review* I really want to be able to give this 5 stars. As a vacuum, this does everything I wanted and expected it to do. Out of the box it spent 90 minutes cleaning and mapping the main floor of our home (aprox. 2400 sq/ft). It did not require recharging during this run. It recorded the different surfaces it encounter for use in future cleaning sessions. It slows when approaching any object and bumps it gently to see if it is movable (including the dog), and then it finds its way around the object if it doesn't move, like the dog. Two small issues, we have an industrial strength rug at the entry from our garage to the mudroom, for some reason it does not like this rug and will not go on or over it. It had no problem with any other rugs/carpet in the house. I would love to see them add a "bin full" feature so it will let you know you should empty the bin and then continue. This would only have been an issue the first time it ran but would be nice if you have high traffic/pet hair areas. It is great at picking up pet hair. This was my big concern with get a robotic vac, we have a dog that sheds year round and two cats but the Ozmo 930 has no problem collecting it. If only it would climb on the couches and vacuum the hair off them. It has mopped our tile once on the factory set low water and it clearly picked up dirt but left no noticeable moisture behind. I plan to try a higher moisture output on the next run to see what happens. We ran it once on a lower battery and it returned to home , charged and continued the clean when it recharged (you have to set this feature in the app, it is not the default). Be sure to set the do not disturb feature if you don't want it to continue while you are sleeping.
The app... the bane of my existence and the reason I may have to return this vacuum. Starting out of the box setting app, connecting the vacuum to it via our WiFi router wasn't bad, it took a couple tries to establish the connection but then it ran smooth. You may have to set an additional channel on your router at 2.4 ghz speed, she will not run on 5 ghz, hopefully your router will do this and you'll know how.. First sign of issue was while it was docked at home and we opened up the app it would show as offline but we were unable to get it back online from the app, To resolve we pressed the Auto button, she powered up and showed online on the app. We then had to use the app to turn stop the auto clean and send her on the path we wanted. Once the initial run is completed your home is completely marked with type of surface (solid or carpet) the app assigns areas. You can not change the assigned areas. This is the first change I would like to see in the app. I would like to be able to assign the areas myself. It does have a feature where you can select an custom area but they have to be a rectangular shape. On the third day we decided to experiment with cleaning from a remote location. While at brunch we tried to send Ozmo on a clean, big mistake, huge. Somehow we couldn't connect via the app and then next thing we know she had rebooted, needed to be reconnected to WiFi and had lost all our stored data. Square one here we are. We had to run the original mapping run again, reset our schedules, do not disturb and barriers. Let's talk barriers... To place are barrier in the app you have to draw a line, on your phone screen, with your finger, on a tiny map. So I zoomed in, drew the line and returned to the map which had zoomed out and left the line in it's zoomed in location, somewhere in the woods outside our home. The final straw with the app arrived after 6 happy days of cleaning....
We live in the country and have suffered with satellite internet for 3 years (I'm looking at you HughesNet), there has literally been no other option. The phone company won't even run a line to our house. Recently some cell providers have begun offering unlimited hotspots. It's more expensive than satellite but at least they won't dial us back to .5 mbps after we use up our 60 gigs of data in the first two weeks of our billing cycle. But guess what a WiFi hotspot doesn't use, yep that's right, a router with a 2.4ghz channel. Three years of crappy internet have finally ended but my brief love affair with Ozmo 930 (lovingly referred to as Winky, the house elf) may have to come to an end. Ozmo will not sync with the app without using a router's 2.4 ghz channel. Why can't my phone and my Ozmo just talk to each other. Why does a third party have to be involved. I'm working on a hopefully not too complicated solution but until then Winky will be running on her scheduled routine or auto (if she ends up needing rebooting).
At $600 Ozmo 930 does everything I wanted from a robot vac but if I can't use the app to work with her it makes the price ridiculous and I'l have to downgrade to a more basic model that doesn't need a router to communicate with my phone to do its job.