Top positive review
Leaks Water, Keurig Support Is The Worst, Otherwise Nice **updated 7.26.18
June 9, 2018
Purchased this to replace another Keurig that I took to the office. I really like this one for the most part. The reason behind the 2 stars is because it leaks water from the dispenser area into either the cup you have under it or, if no cup is present, into the tray and onto the counter. It's not a huge amount, maybe an ounce or two at most and seems to happen more-often when the reservoir is full.
I've contacted Keurig with ZERO customer service feedback (very disappointing) and it has been well over a month since I inquired. I considered sending this unit back to Amazon and getting a new one sent, just in case it's simply my unit, honestly, I don't have the original box and I dont want to deal with the hassle of shipping it back, explaining the reasoning, going through Square Trade (if needed) and so on.
So for now I'm just 'dealing with it', undecided if I will continue to be a loyal Keurig customer going forward.
I sincerely hope you have better luck with your purchase. Again, overall, it's a GREAT K-Cup Single Serve appliance - other than the very annoying leak and the less-than-shotty support from Keurig, should you ever need to contact them.
**Updated 7.26.18: I updated this review and star rating today from 2 stars to 4 stars.
After multiple attempts and finally hearing back from Keurig's customer service via/because-of my Amazon review, I had to again contact Keurig via a phone call to explain the situation. They acknowledged that this 'leaking' issue was something they were experiencing with many of the earlier units and therefore would replace mine. As of today I've received an email confirmation that the new unit has shipped and will be here in a couple days. Also included was a paid shipping label for the Keurig I need to send back.
For me, this is exactly what I had hoped for in the first place and I appreciate Keurig stepping up to resolve. The reason it's still 4 stars and not 5 is because of the work and time on my end to get this acknowledged and the fact that I still dont know 'for certain' that the new device will not experience the same issues.
If the new one is still a leaker, I will update my review once-again to let potential buyers know. Otherwise, consider 'no news is good news'.