We hate to hear you're disappointed, Paige! It looks like you've purchased the refill packs, which won't come with openings because they are meant to be removed from the packaging and placed into one of our Pop-Top packs. If you have any questions, please call us at (800)726-7377.
That shouldn't be happening, Maria, and we assure you that we hold our wipes to a much higher standard than what you were experiencing! Please call us at (800)726-7377 so we can talk further about this.