Top critical review
This is the second silhouette cameo I purchased from Swing ...
June 27, 2018
This is the second silhouette cameo I purchased from Swing designs. The first one wouldn't turn on at all, and I sent it back, Giving them the benefit of the doubt I purchased, a second cameo. This one did not work properly either. I contacted swing designs about returning, they responded back, indicating that I was past my 30 day time frame and to contact the manufacturer, which I did. After one complete day on chat, 8 hours, as there is no customer service phone number, and after trying every troubleshooting scenario possible, my machine still wasn't working and was required to meet with their tech support. Tech support was able to pinpoint the problem, which was a problem within their software, and machine started working. Software still is not working properly, after deleting software, reinstalling, making sure software and firmware were current, etc. Now the cameo wont turn on, I have reached out to the seller again, they will do nothing, I have reached out to Silhouette and they will do nothing. I am now stuck with a cutter that doesn't work. frustrated and disappointed with all parties....so many issues. Horrible customer service from Silhouette, no response from Swing Design other than contact manufacturer. Ridiculous.