Top critical review
120 people found this helpful
Terrible quality control. Terrible customer service
on December 12, 2017
I have been a long time Bald Eagle user and I am familiar with the cleaning process and operation. I was excited about the new shaver but I would like to summarize my experience with 3 of these units.
The first one worked for only 1 week. I took it on international business trip and it completely stopped working halfway through a shave. Unfortunately I was left with a half shaven head and no time or means to get to a barber in a foreign speaking country. I survived my remaining meetings.
The second one: Skull shaver sent me a replacement, which i immediately noticed that only 4 out of the 5 blades were rotating. I am not sure why, but somehow one blade was just not rotating at all. Skull shaver was apologetic and surprised but they replaced it again.
This is where it gets interesting. I received the third shaver and eager to try it out I shaved my head which had a relatively fresh shave from the day before. After I finished I tried to rinse the blade in a glass of water as usual but I noticed that nothing was coming out. Confused, I popped open one of the blades, to find that the inside of the head was completely packed and caked with greasy long hairs, about half inch long.
I immediately sent a note to Skull Shaver asking how I could have been sent a shaver with a used dirty head. Their response was that they would not do anything for me because I opened the head of the shaver. Their warranty states that the head is not covered under warranty, and there is an addendum note which is stuck to the outside of the box that says "do not open the head." I am not sure how these policies relate to a potential remedy for a used shaver head accidentally being sent to a loyal customer, but Skull Shaver is sticking to their guns.
Some background on the head: It is made to be opened tool free. Each outside blade has small indentations on both sides where you can easily pinch with your fingers to unclip that section and remove each blade from the head. Once the 4 outside blades are off the center blade just rotates about 15 degrees and comes off. It does not require any extra force, it all just pops right open with your fingers. In my opinion opening the head is a normal maintenance requirement. On my old bald eagle I open the head every few months to clean out any residual oil or hair buildup. The justification for this absurd warranty policy is that "there are some small parts inside the head which are easy to lose." If you are not a complete ham-fist you wont lose any of the parts. If you can replace the batteries on a TV remote, you can open and close the head.
In summary, I am now stuck with a shaver with a used head. I spent about 20 minutes carefully cleaning out the head of the shaver because water could not even get in to clear out the packed hairs. I then cleaned the head in a bath of isopropyl alcohol to make sure it was disinfected from whoever's hair was in there. I had to do all this and I am still stuck with a shaver with a used head after I paid for a new one! I took the attached photo of the inside of the middle blade after I had already cleaned out the 4 outside corners. When I started they all looked like this. Gross!
Skull Shaver is a joke. They have a decent product, but their quality control and customer service is abominable. It is disgusting that they sent me a used shaver full of human hair, and completely unacceptable that they would not do anything about it simply because I opened the head to investigate a failed water cleaning. Stay away. Stay away. Stay away.