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on December 12, 2017
I have been a long time Bald Eagle user and I am familiar with the cleaning process and operation. I was excited about the new shaver but I would like to summarize my experience with 3 of these units.
The first one worked for only 1 week. I took it on international business trip and it completely stopped working halfway through a shave. Unfortunately I was left with a half shaven head and no time or means to get to a barber in a foreign speaking country. I survived my remaining meetings.
The second one: Skull shaver sent me a replacement, which i immediately noticed that only 4 out of the 5 blades were rotating. I am not sure why, but somehow one blade was just not rotating at all. Skull shaver was apologetic and surprised but they replaced it again.
This is where it gets interesting. I received the third shaver and eager to try it out I shaved my head which had a relatively fresh shave from the day before. After I finished I tried to rinse the blade in a glass of water as usual but I noticed that nothing was coming out. Confused, I popped open one of the blades, to find that the inside of the head was completely packed and caked with greasy long hairs, about half inch long.
I immediately sent a note to Skull Shaver asking how I could have been sent a shaver with a used dirty head. Their response was that they would not do anything for me because I opened the head of the shaver. Their warranty states that the head is not covered under warranty, and there is an addendum note which is stuck to the outside of the box that says "do not open the head." I am not sure how these policies relate to a potential remedy for a used shaver head accidentally being sent to a loyal customer, but Skull Shaver is sticking to their guns.
Some background on the head: It is made to be opened tool free. Each outside blade has small indentations on both sides where you can easily pinch with your fingers to unclip that section and remove each blade from the head. Once the 4 outside blades are off the center blade just rotates about 15 degrees and comes off. It does not require any extra force, it all just pops right open with your fingers. In my opinion opening the head is a normal maintenance requirement. On my old bald eagle I open the head every few months to clean out any residual oil or hair buildup. The justification for this absurd warranty policy is that "there are some small parts inside the head which are easy to lose." If you are not a complete ham-fist you wont lose any of the parts. If you can replace the batteries on a TV remote, you can open and close the head.
In summary, I am now stuck with a shaver with a used head. I spent about 20 minutes carefully cleaning out the head of the shaver because water could not even get in to clear out the packed hairs. I then cleaned the head in a bath of isopropyl alcohol to make sure it was disinfected from whoever's hair was in there. I had to do all this and I am still stuck with a shaver with a used head after I paid for a new one! I took the attached photo of the inside of the middle blade after I had already cleaned out the 4 outside corners. When I started they all looked like this. Gross!
Skull Shaver is a joke. They have a decent product, but their quality control and customer service is abominable. It is disgusting that they sent me a used shaver full of human hair, and completely unacceptable that they would not do anything about it simply because I opened the head to investigate a failed water cleaning. Stay away. Stay away. Stay away.
The first one worked for only 1 week. I took it on international business trip and it completely stopped working halfway through a shave. Unfortunately I was left with a half shaven head and no time or means to get to a barber in a foreign speaking country. I survived my remaining meetings.
The second one: Skull shaver sent me a replacement, which i immediately noticed that only 4 out of the 5 blades were rotating. I am not sure why, but somehow one blade was just not rotating at all. Skull shaver was apologetic and surprised but they replaced it again.
This is where it gets interesting. I received the third shaver and eager to try it out I shaved my head which had a relatively fresh shave from the day before. After I finished I tried to rinse the blade in a glass of water as usual but I noticed that nothing was coming out. Confused, I popped open one of the blades, to find that the inside of the head was completely packed and caked with greasy long hairs, about half inch long.
I immediately sent a note to Skull Shaver asking how I could have been sent a shaver with a used dirty head. Their response was that they would not do anything for me because I opened the head of the shaver. Their warranty states that the head is not covered under warranty, and there is an addendum note which is stuck to the outside of the box that says "do not open the head." I am not sure how these policies relate to a potential remedy for a used shaver head accidentally being sent to a loyal customer, but Skull Shaver is sticking to their guns.
Some background on the head: It is made to be opened tool free. Each outside blade has small indentations on both sides where you can easily pinch with your fingers to unclip that section and remove each blade from the head. Once the 4 outside blades are off the center blade just rotates about 15 degrees and comes off. It does not require any extra force, it all just pops right open with your fingers. In my opinion opening the head is a normal maintenance requirement. On my old bald eagle I open the head every few months to clean out any residual oil or hair buildup. The justification for this absurd warranty policy is that "there are some small parts inside the head which are easy to lose." If you are not a complete ham-fist you wont lose any of the parts. If you can replace the batteries on a TV remote, you can open and close the head.
In summary, I am now stuck with a shaver with a used head. I spent about 20 minutes carefully cleaning out the head of the shaver because water could not even get in to clear out the packed hairs. I then cleaned the head in a bath of isopropyl alcohol to make sure it was disinfected from whoever's hair was in there. I had to do all this and I am still stuck with a shaver with a used head after I paid for a new one! I took the attached photo of the inside of the middle blade after I had already cleaned out the 4 outside corners. When I started they all looked like this. Gross!
Skull Shaver is a joke. They have a decent product, but their quality control and customer service is abominable. It is disgusting that they sent me a used shaver full of human hair, and completely unacceptable that they would not do anything about it simply because I opened the head to investigate a failed water cleaning. Stay away. Stay away. Stay away.
on March 2, 2018
As you can see in other reviews, my PitBull (Gold) isn't the only one that a blade malfunctioned / fell off of within weeks.
I've using their previous Skull Shaver product - the Bald Eagle Smart - for a few years now, and have been real happy with it. But aside from my Bald Eagle getting older, there were a lot of points about the PitBull Gold that got me interested in "upgrading" to it.
Was really looking forward to this, and maybe I got a lemon, but ultimately this was a disappointment compared to the Bald Eagle Smart, and in a sec I'll compare the two with pros & cons, but first...
SHORT VERSION - This could have been a 5-star product if not for the following:
- Right out of the box, the blade chatters and is louder than the Bald Eagle.
- Within 3 weeks of light use one of the rotary blades fell right off while I was shaving.
- Received an email from Skull Shaver asking if I was happy with my purchase and to leave a review (right here through Amazon). I responded and told them about the problem and told them I'd like to hear from them / work with them before leaving a review. They never responded.
So since the blades were noisy and one fell off during normal use, and Skull never responded, I've returned the unit for refund and contemplating what to try instead.
BASIC COMPARISON between the PitBull Gold and the Bald Eagle Smart:
The main difference you'll notice right away is size. The blades / blade unit are bigger that the Bald Eagle Smart blades, and the body is also bigger (and slightly heavier) than the Bald Eagle Smart.
PROS:
- The bigger blade = more coverage = shorter time to shave
- The bigger body = bigger battery = holds charge longer than the Bald Eagle
- The twist-off blade is a huge improvement over the "snap-out" blade on the Bald Eagle
- Battery level display is protected and simple / easy to read
CONS:
- The rotary blades have a tendency to fall off within a month (according to several of us now)
- Louder / noisier than the Bald Eagle Smart (at least the PitBill I received was)
- No response from Skull when you reply to their email asking if you're happy / asking you to give feedback
- Unlike the Bald Eagle Smart, the blades on the PitBull don't rinse as well and it's obvious that they're not releasing stubble. allowing it to build up
NEUTRAL:
- Motor doesn't seem to be much faster than the Bald Eagle and IMO the hype over the difference seems a bit more hype than fact. YMMV
GLARING RED FLAG - Take into considering the big notice in the box warning you that if you remove a rotary blade cover you'll immediately void the warranty combined with the fact that several of us have reported them falling off within a month is already telling, but then add to that the lack of response from Skull to those of who have reported the issue... well, silence can speak for itself sometimes. It *seems* like they know this is an issue and are just not addressing it. (Obviously some opinion and speculation involved here).
Bottom line - my Bald Eagle Smart is working great after years, the blades clean / rinse very well (much better than the PitBull) and since I'm one of those whose had a rotary blade fall right off the Pitbull, I'll either stick with buying a new blade for my Bald Eagle or look at some of the other shaver brands on here.
Here's a photo I sent to Skull in response to their email asking for feedback / asking if the product arrive well, the day that one of the rotary blades fell off just 3 weeks after purchasing it.
I personally think that there are issues to be addressed with the blade unit / housing, for both cleaning and... well... not falling apart brand new.
I've using their previous Skull Shaver product - the Bald Eagle Smart - for a few years now, and have been real happy with it. But aside from my Bald Eagle getting older, there were a lot of points about the PitBull Gold that got me interested in "upgrading" to it.
Was really looking forward to this, and maybe I got a lemon, but ultimately this was a disappointment compared to the Bald Eagle Smart, and in a sec I'll compare the two with pros & cons, but first...
SHORT VERSION - This could have been a 5-star product if not for the following:
- Right out of the box, the blade chatters and is louder than the Bald Eagle.
- Within 3 weeks of light use one of the rotary blades fell right off while I was shaving.
- Received an email from Skull Shaver asking if I was happy with my purchase and to leave a review (right here through Amazon). I responded and told them about the problem and told them I'd like to hear from them / work with them before leaving a review. They never responded.
So since the blades were noisy and one fell off during normal use, and Skull never responded, I've returned the unit for refund and contemplating what to try instead.
BASIC COMPARISON between the PitBull Gold and the Bald Eagle Smart:
The main difference you'll notice right away is size. The blades / blade unit are bigger that the Bald Eagle Smart blades, and the body is also bigger (and slightly heavier) than the Bald Eagle Smart.
PROS:
- The bigger blade = more coverage = shorter time to shave
- The bigger body = bigger battery = holds charge longer than the Bald Eagle
- The twist-off blade is a huge improvement over the "snap-out" blade on the Bald Eagle
- Battery level display is protected and simple / easy to read
CONS:
- The rotary blades have a tendency to fall off within a month (according to several of us now)
- Louder / noisier than the Bald Eagle Smart (at least the PitBill I received was)
- No response from Skull when you reply to their email asking if you're happy / asking you to give feedback
- Unlike the Bald Eagle Smart, the blades on the PitBull don't rinse as well and it's obvious that they're not releasing stubble. allowing it to build up
NEUTRAL:
- Motor doesn't seem to be much faster than the Bald Eagle and IMO the hype over the difference seems a bit more hype than fact. YMMV
GLARING RED FLAG - Take into considering the big notice in the box warning you that if you remove a rotary blade cover you'll immediately void the warranty combined with the fact that several of us have reported them falling off within a month is already telling, but then add to that the lack of response from Skull to those of who have reported the issue... well, silence can speak for itself sometimes. It *seems* like they know this is an issue and are just not addressing it. (Obviously some opinion and speculation involved here).
Bottom line - my Bald Eagle Smart is working great after years, the blades clean / rinse very well (much better than the PitBull) and since I'm one of those whose had a rotary blade fall right off the Pitbull, I'll either stick with buying a new blade for my Bald Eagle or look at some of the other shaver brands on here.
Here's a photo I sent to Skull in response to their email asking for feedback / asking if the product arrive well, the day that one of the rotary blades fell off just 3 weeks after purchasing it.
I personally think that there are issues to be addressed with the blade unit / housing, for both cleaning and... well... not falling apart brand new.
on November 16, 2017
An excellent product just got better! Wanted to give it 10 stars. Very smooth & clean shave. Thanks for looking out for the bald guys
