Top positive review
13 people found this helpful
Design flaw on the larger of the two baskets. Excellent customer service
on November 5, 2017
After seeing the high average reviews here, I expected better, but it's just "okay". I like how the handle comes off: the attachment is well made and solid. But I bought this for grilling, not for the handle, and that's a problem: if you grill only thin slices, everything works fine, but when you have thicker pieces, the lid and handle don't line up parallel at the clip. You can force the clip onto that wedge a short way, but on my first (and only) attempt it popped open when I turned it over, and the fish fell right on the BBQ.
This is such an obvious and glaring design flaw, I can't believe someone signed off on it. I'll come up with a solution, I'm sure (fabricating an improvised locking clip), but I paid for someone else to handle that.
Update: it appears that the reviews for the 0.7" version and the 2.4" version are compiled together. From a functionality/mechanical design perspective, those two don't have much in common. It looks like the thinner/not adjustable basket would work fine, and most likely it's the one that got all the good reviews. I am still working on a locking clip for my larger "adjustable" basket. Half way there...
Update 2: WolfWise offered to refund my money, and instead we agreed on them sending me the other (0.7") product. I haven't tested it yet, but simply from the pictures I can tell that it will not have the mechanical problems as the bigger brother. Just for the customer service alone I added a star to their product line.