Top critical review
An "honest review," as requested... of their unresponsiveness & bitter cacao.
August 31, 2018
Some days after my order, I got a review nag by email from Zint: "Love the Cacao and want to spread the word? Write an Amazon review!"
When I clicked on the link in the email that led me here... the review rating was automatically populated with all five stars.
This has not been a 5-star experience.
"If you haven’t done so already, we’d greatly appreciate it if you’d leave an honest review of our Cacao on Amazon to share your experience. We depend on reviews like yours to help spread the word—not only about our products but the amazing benefits of superfoods in general!"
My honest review is that the cacao powder is good, if rather bitter.
I often have to put a slight amount of dark chocolate powder in my brownies when I make them from other brands of cacao. Not with this one. THAT is a good thing, to me... *however*, it also doesn't have a very rich, deep, chocolate flavor. It is chocolatey to a degree, but it's more "bitter" than "deeply chocolatey," if that makes sense, almost as if I'd made the food with entirely with dark chocolate powder.
This is not what I'm after.
My honest review is also that Zint is unresponsive, in terms of customer service. I wrote using their website contact form, saying that it was great to find an organic cacao powder, and asking if it had been tested for heavy metals and contaminants.
No response. More than two weeks have gone by.
I wrote a second time in response to this email asking me for an "honest review," where I said: "Instead of this message, I would have preferred a response to the query made through their website about the results of heavy metal testing for this cacao powder."
Another full day after THAT direct email through Amazon's messaging center, and STILL NO RESPONSE.
"Have any questions or issues with your order? Don’t be afraid to reach out and let us know."
Uh, I already did that. Twice. As I mentioned -- and as is evident from their lack of response to the Q&A section here about heavy metal testing -- they seem not to care to respond to this important question.
You'd think if they did NOT test, they'd simply have stated that in response to at least one customer's question. Why wouldn't they? Their handling of it (or lack thereof) make me feel like there's something more insidious inherent in their lack of response. So, we'll go with another cacao powder from a company that cares about responding to prospective and paying customers.
This review would have been 3 to 4 stars, for the taste/quality of the powder. (The fact that it's labeled as organic may have bumped it from 3 to 4.) However, the unresponsiveness caused a 2-star deduction for customer service.