Top critical review
4 people found this helpful
After two different units, even the Netvue "expert" couldn't help me get this camera to work.
on January 4, 2018
The positive reviews convinced me to purchase this specific unit to add to my home network of Echo, Harmony, several TP-Links, and Ring. Since I was experienced with installing all these devices and adding them all to my network, I thought I would have no difficulty in adding this Netvue camera. I thought wrong. The first unit arrived as a present and I spent over an hour on Christmas Day trying to get the unit to work. I kept pressing the pinhole "reset" button and nothing would happen. I unplugged and powered up the unit several times. Finally, I decided to return the unit through Amazon and I noted that the "reset" button was faulty. I foolishly decided that this one unit was defective and so I re-ordered the same model. This arrived on the day before New Year's Day and I scrupulously followed the instructions. Joy! I briefly saw a video on my iPhone from the camera. Excitedly, I moved the camera to the living room -- and nothing. The unit did not reboot and reconnect. I unplugged it several times and waited the proscribed length of time. The error message stated that the unit was "offline" and that I should wait. I waited a day. Nothing. I deleted and rebooted the app. Finally on January 3, I used the app to chat with Patrick of the Netvue help desk. From 8:15 PM GMT to 8:40 PM GMT, he led me through all the same procedures I had attempted over the previous days. Even with the expert's assistance, the unit would not work or come online. Patrick's response: "We apologize for this, I have a netvue home cam and it works perfectly well." Good for you -- but not helpful for me. I'm buying another brand of home camera and hoping the next one will work.