Top critical review
8 people found this helpful
Cheap spring in clamp that holds on to vent, product life about 3 days...
on May 8, 2018
I had really high hopes for this item, I suppose I shouldn't have for the price. It works great for about 3 days, after that the clamp that holds it to the vent essentially stops clamping. The spring inside is extremely cheap and thin metal... I discovered this by my phone flying off with it still attached to this device and breaking my screen on my $700 phone. I suppose that's a risk you take but I am very very disappointed and I suggest highly you avoid this items as it will work fine at First full you into using it and then just stopped working. FYI there is nothing broken on the device the spring is just garbage and it no longer hold to the vent as the clamps is held on by the spring. What I'm trying to tell you is, no matter what you do this device is crap.
UPDATE: 5/22/18 I was contacted by customer support from Beam Electronics. They have given me a refund for the mount without my asking, and offered to do whatever possible to make this right(within reason of course). They took my input as well. I'm upping to 3 stars for the thorough customer support. This company seems like they want to provide a quality product at a decent price point, i hope they'll be able to do so going forward. If we can sort this out I'll update my review again.