Top critical review
Had 2 of these - Neither lasted - Misleading listing information - Excellent customer service
October 15, 2018
Contrary to the claim that this cooker's electronics are protected from moisture - "Enhanced features PROTECT YOUR UNIT from steam damage." - I believe that it is steam that caused the failures in both units.
The Gramercy CS person who handled the case told me in an email message that I should have covered the container in such a way as to protect the electronics from steam. And she told me this without my prompting. However, covering the container doesn't help. The opposite is true. It is easy to seal the container everywhere BUT around where the circulator penetrates the covering. Without special care in sealing around the unit, the steam will rise up and enter the electronics housing, causing failures.
These sous vide immersion circulators need to be waterproof, or at least highly resistant to steam penetration.
So why is this item so highly rated? My take is this:
The initial experiences with these cookers are great, and any customer service responses are quick and satisfying. However, you will notice that most of the low ratings are from those of us who returned much later, after seeing how the experiences played out over time.
If there was a separate rating category for feedback from users who have been verified purchasers for several months, we could get a better idea of how well this sort of appliance really works out. Short of this ratings mod, Amazon coders should not allow products to be "Recommended By Amazon.com" unless veteran user ratings are more heavily weighted.
A few other claims in the listing vs what I've observed:
"HIGH END MATERIALS and solid, quality construction at an affordable cost."
Nothing special about the materials that I can tell. They are mostly plastic like most others, which is cheaper and doesn't hold up as well as appliances that are made of high-end glass and stainless.
"... highly sensitive LED touch screen."
Nope. This is no deal-breaker, but, compared to a phone or laptop, you'll have to apply a lot of pressure.
"We only sell the best. Try us out and see."
I hope there is something better out there.