I ordered the Tengchanf 5 in 1 heat press machine. The item came on time as promised matter of fact it came a day earlier than promised. When I open the heat press the placement of the items was packed and organized within it's own Styrofoam compartments. The heat place could have been packed a bit more snug but they were ok. It came with two tools that was very useful in changing out the different parts. It also came with directions on how to heat up the press but there were no instructions on how to change out the different plates. I had to pull up a YouTube video similar to this one and that was fine by me as long I was able to put it together. My only complaint, one of my items was missing and it takes a couple of trial and errors getting the temp and timer to set properly when pressing t shirts, and the other heat plates the temperature is constant fluctuating but the timer will work and you can still press and lastly, the beeping noise is constant once it reaches the correct temperature. You have to stop the beeping and it does mention this in the directions. But otherwise it's a great machine so far.
I like this Heat press machine, works nice. little issues why I would give it a 4 star: 1. had to grease the sway bar (was a little stiff) 2. It has a continuous beeping sound when it reaches its temperature - I had to get use to it. (but this is good in some ways - let you aware your machine is on.) 3. Lighter than my previous heat press machine. 4. Had to glue down the table pad.
Overall: All works fine and communication with seller was not a problem