Top positive review
13 people found this helpful
Their Customer Service is Phenomenal
on January 3, 2018
I received this product on time and it was exactly as described. The original lightening cable that came with my ipad was so fragile-it kept breaking. I bought this one because it was the same length and thought I’d give them a shot. It was definitely sturdier. It worked very well and charged as quickly as the original ipad-provided cable. After two months of daily use, however, it began to act wonky and wouldn’t charge properly. I contacted the seller, pretty certain that they wouldn’t do anything because it had been two months. I was wrong! They responded within a half hour of my email to them. We had a couple of very timely email exchanges that helped define the issue. They then shipped me a new cable with a return mail label for the original product. They handled it so professionally and there was not a hassle, nor did it cost more to mail back than the item was worth, as many sellers seem to do. They are the kind of company I will continue buying from. My experience with them was really outstanding because they stood behind their products and warranties.