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The water was fine, and no amount of restarting the equipment fixed ...
on September 28, 2017
After only a couple months of occasional use, my Kitchen Gizmo sous vide has already broken. I stayed up late preparing goat meat that needed to slow-cook for at least 18 hours for ideal tenderness. My sous vide woke me up early in the morning beeping and displaying the same error code that corresponds to low water. The water was fine, and no amount of restarting the equipment fixed it.
I immediately called Kitchen Gizmo to report the issue, and they never called back. I finished the meat by braising it for 12 more hours in my oven. This happened 3 weeks ago and they haven't attempted to contact me in any way.
TLDR: Inferior product, deplorable customer service.