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on June 13, 2017
At first, I was so happy with this product, helping me find misplaced keys and cell phone in my family's busy home. However, the Tiles rapidly began to be less effective. Sometimes pressing the Tiles would not make the phone ring, even when they were only a foot or two away. Now all four Tiles are completely useless and do not work, even though I have had them for just 3 months. Unfairly, this is past the time allowed in the company's return policy. Waste of $50. Really liked the Tiles initially but expected them to last longer than this.
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on March 16, 2017
As a college student who keeps most of their valuables on a lanyard, having some way to locate all of those valuables is important. Last October, I lost the keys to my dorm, and after forking over an absurd amount of money for a set of replacement keys, I swore that I would do whatever I could in my power to prevent another loss like that from occurring again.

According to countless reviews online, the Tile was the best option for keeping track of my lanyard. At first, it went well; I didn't really lose my keys so I'd use the tile a few times a month to make sure that everything was in working order. And it was spotty; sometimes, when the tile was right next to me, it'd take minutes for the app to locate the tile and ring. But, I brushed it off, because it would work eventually.

That was until I had actually lost my keys and my lanyard. I spent a whole day running around looking for them, but to no avail. According to the Tile App, there were a few thousand Tile users around, able to find my device if they stumbled near it. But, absolutely nothing. In the end, I found my device (I had left it with a friend) and went to go pick it up. Afterwards, I had the Tile in hand and I wanted to know if it was actually working properly. I set the Tile to ring from my phone, and nothing. No sound at all. To clarify, the Tile claims it has a lifespan of 12 months, give or take a few. But, it's been only 4 months and the Tile is having problems. I'm disappointed with the product due to its spotty reliability, and I don't plan on buying from Tile again.
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on June 27, 2017
These things are garbage. I put these on some valuable items including the carrying case for some expensive camera equipment.
After working correctly (or at least seeming to) for a few months I received a warning notice that several of my items--including the camera gear--had moved while I was away on a business trip. The "TILE community" had "located them" about 5 miles away from my house as shown on the app's map. Nobody had access to my home so I feared the worst--a break in at my house while I was gone!
I returned home from my trip to to find my items still at home right where I left them...and obviously nobody had broken into my home.
This happened several times, each time inducing panic but also each time causing me to trust the TILE product less and less. Again, each time my stuff was "found" by the community 5 miles away from my house it had never actually moved in the first place.
These things have proven themselves to be little more than a very expensive novelty and should be avoided unless you like throwing cash down the toilet.
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on May 22, 2017
After three months of not even using the tile the battery died. I tried to contact customer support and was told that it was working the way it was supposed to. It didn't work it didn't locate anything it was attached to and all it was good for was an additive to my keychain. Could someone from customer support please contact me if they see this or just replace my dead tile?
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on January 15, 2017
I had the original tile and was much more pleased with that one then this new version. I have had trouble with mine and with the one I have given my father. It doesn't seem to connect the the object as well as the last version
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on February 24, 2017
For 25 years I have helped my husband look for his wallet. EVERY DAY. No matter what system I tried to introduce him to, what basket was on the counter just for his wallet...was a dismal failure. EVERY DAY FOR 25 YEARS. I gave this tile to him for Christmas. It has been the best two months of my life.
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on April 20, 2017
I was hoping to use this to keep track of my cat in my relatively small yard. He likes to climb under bushes and it's hard to find him. This thing however is completely useless and un reliable. It says tile out of range when in fact the tile is literally laying on top of the device. I would have better odds of finding my stuff blindfolded with my hands tied behind my back then by using this thing. Photos attached to give you an idea just how awful it is. For those who don't know what you're looking at, that is 3 different devices - one with the connected account and two with "shared location" laying directly next to / under the "lost" tile and none of them can "find" or see the tile. None of them can ring it and none of them react when set to "notify when found". All 3 devices say the tile is out of range. As a matter of fact the only device I was able to get this to work with was my iPhone 7 plus. This company claims a "network" of tile users can locate your device when they come within range of it, but the thing doesnt show in range on 3 out of my 4 devices when they are less than an inch away. If 3/4 of my registered devices can't find the thing - I highly doubt anyone else's device will either!
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on May 9, 2017
I absolutely loved the original tile...the new style sucks and is defective in style as the button constantly gets pushed while keys are in your pocket since they moved it to the center of the tile instead of the corner of the tile. If I could return it I would, worst purchase ever!
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on May 17, 2017
Is that the app needs to be on when the item is lost in order to be notified of where it was last. IT WILL NOT RUN IN THE BACKGROUND. Customer Service refused to accept the possibility that the Tile was malfunctioning. I live in a major metropolitan area and haven't heard a beep yet, seems fishy.

Dropped my keys on a bike ride home, didn't find out till I got there. Went to check Tile, and IT SAID MY TILE WAS LAST SEEN 4 DAYS AGO. The one time I needed it, it failed. I chose Tile because I thought it was reliable, and attached it to my BMW and mail key, which together cost $200+ to replace!
58 people found this helpful
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I bought this for my wife since she regularly loses her phone whether in the car or somewhere in the house. She has also lost her keys on a few occasions so I thought this would be perfect for her.

Setting it up was really simple using the app and the app has a nice interface. It works ok overall. The only issue is that it's using bluetooth to communicate, which is not the most reliable technology. For example, if you need to find your keys, you would walk around your house with your phone and tap the button to find your keys. You have to keep triggering it in every room you go in since bluetooth only travels around 30ft on a good day. This means it might take you a while and you have to get really close in order for it to work, which to some people might be pointless. Luckily it will let you know if it's out of range, which helps. The same goes for finding your phone. You just double tap the button on the Tile to initiate a ringtone on your phone. The only issue (again) is that you need to get pretty close to your phone so you have to walk around the house while tapping the button to make your phone ring.

Overall it works well and I think it's a good investment.

Update: I noticed that a lot of people were complaining about the app permissions on Android. Keep in mind that Android OS has a tendency to go overboard on showing you what permissions an app needs. Not to mention some of that stuff is things that it was the "potential" to do or access. It doesn't necessarily mean that the app is using those methods.
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