Top critical review
Worked for a week........
June 7, 2017
I waited as long as possible to make the review for this to give them a chance to earn a 4-5 star.
*It worked great for almost one week, then a loud droning sound started up and I spend hours upon hours trying to trouble shoot.
*I was given another cable and even bought two more to no avail.
*I borrowed another computer to test it on to find the same issues.
The person I was in contact with was nice but what follows is why I will never purchase a Focusrite again.
*Started the process to get it repaired...... It took almost a MONTH from my first email just to get the RMA, and cost me $13 to ship.
*I was never given updates during this time or contacted at all by American Music and Sound (the guys who would "repair" it) and just to get my RMA I had to hound the Focusrite person I originally talked to.
*Shipping was 7 days from me to them and was back in 14 days (including 7 days for shipping) So about 7 days in their shop.
*I set every back up.... and almost fell out of my chair. Not only was it NOT fixed the sound was louder and now just touching it caused it to skip like there was an issue with the power cable or the jack itself.
*I also apparently cannot return it and cannot afford to keep shipping it back just so they send it back still broken
This was a big buy for me and I am stunned that at $100 this spent most of its life not working, and now I'm out all this money.
I cannot recommend this product at all or this company.