Top critical review
It works, but could be better.
on May 14, 2018
What this does NOT do is make you a better player, or give you some kind of tech advantage over other players, so if you're hoping to get the R1 and then go beast on people and watch your stats climb straight up, forget it. What it does do is help eliminate, or reduce sources of latency (lag) and give you better quality lobbies and games. So if you experience a lot of laggy games and get unfairly shot through walls, or dead before you can even see the other player, or always hit first but die first, then this box can help, but will NOT eliminate lag. Nothing can completely eliminate lag.
The good- It does work and it does help. The two most useful features are Host Filtering and Congestion Control. The first is limiting the players you get in your lobby to those close to you and with a short ping from you. This is huge because it eliminates those guys 1500 miles away from you with 100ms pings that will cause the game to be crap. You can make sure that everybody you play with is at least about the same as your ping. There will still be lag, but greatly reduced and often not noticed at all.
Congestion Control helps filter out latency problems on your end of the modem. If you live in a household with a lot of internet users and maybe don't have the best bandwidth, the other users in the house can cause your game to sporadically lag. The R1 allows you to get total priority of the available bandwidth. This means the others in your home aren't going to screw up your game. The R1 also has some nice diagnostic features to help identify problems in your house.
The bad- The user interface is pretty rotten and not at all intuitive. It's clunky and unrefined. It feels like a beta somebody gave up on. Some of the features are also buggy. This is compounded by the fact that the customer support is almost nonexistent. There is no phone number. There is no email address for customer support. All there is is a web forum hosted by Net Duma. There you can ask your questions to the random members there and hope their answers help. Sometimes they do.
There are employees of Net Duma that do monitor the forum from time to time, but factory response to your question can take days. As best I can tell, this device was the brain child of a couple of guys in the UK who were techie gamers and they either thought this was their ticket to better things and it hasn't worked out, or they just wanted better games for themselves and thought they could sell some on the side. The fact that the software hasn't been updated in ages and their slow response on the forums, tells be they are kind of bored with the whole thing.
Bottom line- The box works well enough, so if you're having a lot of lag issues, I recommend it, but it's pretty pricy and once you get it, you're nearly on your own to figure it out.