Top critical review
This OEM cartridge messed up my printer
February 4, 2019
This toner cartridge is OEM, genuine Brother, but apparently it's junk.
My printer told me the toner was low in October, so I ordered a new one. I am a lawyer and can't have my printer down. It turned out the printer was a bit premature because the toner didn't run out until December. This detail becomes important later in the story. After I replaced the toner, I started having print quality problems, with toner scattered on the page. I can't have bad print quality. I called Brother the first week in January and was on the phone for an hour with them. Every time I call it's an hour-long phone call, which I hate. The rep had me update the firmware, and after that the problem stopped. Well, not it's the first week of February and I'm having the same print quality problem with scattered toner on the page again. It looks terrible. I called Brother today and was on the phone for an hour again while the rep went through her trouble-shooting and put me on hold repeatedly. Eventually she said there was a problem with the toner cartridge. (At this point, I don't know if it's a problem with the toner, or if it has also messed up the drum unit.) She asked when I bought the toner to see if it's still within warranty. I looked it up and told her I bought it in October, when the printer said it was low, but I didn't have to install it until late December. Well, she said, since I bought it in October, it is now out of the 90-day warranty and I am out of luck, even though I just put it in use six weeks ago. I told her this is no way to treat a customer and she didn't care.
I am not going to buy another Brother printer. This is just the latest problem I've had with Brother. They used to make the best printers and I've been buying and using Brother machines since 2001. But the quality has declined in the last ten years and I'm done. Now we're buying HP printers.