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on November 10, 2015
This review is just about the process of renewing your Norton subscription using a product key after purchasing the Digital Download. I have been using Norton for a few years, and I am reasonably satisfied with the product, but I have not compared it with competing products lately. Thirty days before the 1-year license expires, Norton starts popping up ever more intrusive reminders to renew, pointing you to their site, where they want $79.99 for a year. Renewing with this product on Amazon is half the price, and the renewal process is super simple. Immediately after purchasing the digital content, click on the "Your Games and Software Library Link", and activate the product. Then copy the (long) key shown. Then in Norton security, click on Renew my subscription, then click on "I have a key" and enter the new key. Sign into your Norton account to activate the new key, and you will have 366 more days. One slightly annoying thing is that it does not give you credit for any remaining days on your old subscription, but considering that the renewal is half-off this is not a big deal. There is no need to actually download anything or uninstall any old versions.
694 people found this helpful
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on November 2, 2015
I have used Norton Security for many years. I have never had issue with the product itself. However, I am very upset with the fact that if you renew your product using a "Code Key or Product download from Amazon, you will lose any remaining time on your previous product. This is done without warning. There is nothing on the product box and nothing that warns you when you click on "Renew Subscription" from within your previous product. It wasn't until I searched Norton's Support Database that I came across the following reference..."If you purchased a renewal or upgrade through the expiration notices from your Norton product, the days from your old subscription are automatically added to the new one. However if you purchased Norton another way, when you install the new Norton your old subscription days do not get added to the new subscription." So basically Norton will rip you off because you didn't renew through their program notices. I paid for a one year subscription and lost a full week. Consumer's beware of this blind side when you purchase Norton's Products.
495 people found this helpful
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on August 26, 2017
Be very careful with this product. I am not sure what happened, but when we downloaded this file and attempted to install it on our computer, we got a fictitious warning from someone posing as a Norton representative saying that our software could not be installed because our network had been hacked and we had 16 unauthorized users on our account from a URL somewhere in Ohio. What ensued was a 3 hour scramble to clean our network and install a 3rd party anti-hacking program to protect our network.... and the whole thing turned out to be a scam. We verified with Norton direct that it was a scam, the individual we talked to was not employed by Norton, and his phone # was connected to a fraud ring in China. If you get a pop up warning like this - ignore it and call Norton direct using their bona fide phone # (found online) and not the fake one on the pop up. Note for Amazon - check this out because somehow, some way, the scammers used this software to gain access to my computer and potentially all my passwords and accounts. I have had to put a freeze on all my accounts with the credit bureaus, all my bank accounts, cancel credit cards, the works.
76 people found this helpful
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The manufacturer commented on the review below
on November 14, 2015
I like Norton but....I already had Norton on my pc and when I clicked the renew button, it didn't give me the best price. Then I went to Amazon and bought it. The problem with buying it from Amazon it that it didn't add a year to my existing time like it would have if I had used the renew button on the program. If you do what I did, I suggest you wait until the last day of your currrent plan before you buy the new version.

Shame on Norton for not offering existing customers the best price.

Cheers to Amazon for offering the best price!
308 people found this helpful
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The manufacturer commented on the review below
on February 17, 2017
Censored search results - not safety related! I could not disable/hide the huge Safe Search toolbar which was taking up too much screen space. I got frustrated and tried to search "I hate Norton toolbar". Norton censored my search results inappropriately! I know because I did the same search on Google and other browsers came up with all kinds of helpful results - which is how I figured out how to disable the toolbar.
Originally I just wanted to reduce the space the tool bar took up, but now I don't want Norton censoring out opinions about Norton - or any other item Norton decides it doesn't care for.
PS - Norton's own solution - Right-clicking the Norton button - did not work for me to take care of the screen problem. On Firefox, the tools - extension - got rid of the toolbar. Or the SafeSearch toolbar can be hidden, but still function. Before the censoring, I would have just hidden the toolbar. Also, tons of adverts show up when using Norton Safe Search.
21 people found this helpful
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The manufacturer commented on the review below
on March 1, 2018
Want to supposedly be protected & safe? Then be prepared to surf & shop at dial-up speeds, at best. Even with the optimization options, my PC locked up 75% of the time. As much as I want and need security & protection, this software was a completely obstructionist nightmare. I am shocked and disgusted that this is what it takes to secure my information. So I'm out my $40ish, and annoyed af (no refunds! buyer beware)......there MUST be a better option. Just to reiterate, this made me want to throw my laptop out into the street.
11 people found this helpful
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on September 7, 2016
I've been with Norton Antivirus for as long as I can remember. Possibly 23-25 years.
I have heard that it causes bloat etc. I've never experience this program.
I find it fast at and light. I've tried all the alternatives only to quit them before the year was over and
replace them back to Norton. I haven't switched in years.
In all these years and 4 computer. I've never had virus !! coincidence? absolutely not !
In the last few years this product have become easier to get with no physical product needed.
1: wait for a great sale I've picked up the Norton for 5 computers for under $20.00
2: purchase it as a downloadable product.
3: use the activation code when needed ,
Here is how this works:
If I purchase Norton via Norton they will charge me around $65.00 more or less
so I ignore the warnings that you Norton is about to expire, etc.
because.. I have the Amazon product purchased and just waiting for me to
add the new activation key into my current product.
NOW.. don't update your key too quickly OR you will lose any days left
if you have 20 days left on your current Norton and you add a new key
you will lose those 20 days. .. and now another great thing
if you do that and Call Norton they will fix this for you.
I simply wait until the last day, add the key and I'm set.
great deal, great product !
46 people found this helpful
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on September 19, 2016
Been using Norton for years and always like the ease and usability. However you need to be extremely careful when installing since there are known scammers out to disturb the installation. The company needs to be more proactive to prevent this.
I HAD THE exact SAME THING HAPPEN TO ME as the previous reviewer. Not only did they tell me my network was corrupt and Norton could not be installed, when I questioned him and told him I would not pay him money, he locked me out of my computer totally. I called back the number and nobody could get me back in. I had to change every single password I ever used and it was suggested to me by Techs that I restore to factory settings since scans may not even show changes in the registry. It took me three days to straighten out this mess. This is a well known scam that I then read about. These people are unscrupulous Symantec re sellersaccording to web info. Norton asked for their phone number in a previous post. The number is being blocked by Amazon for some reason. though I see the other post had a different number. Amazon is resisting posting the number I called for some reason. Third time Im trying to post this
SO in summation Good product. Be very careful installing...
10 people found this helpful
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HORRIBLE FOR WINDOWS 10
I originally gave this product a 3 star review. I am now retracting that review and rating to 1 star.
In a matter of days, this product slowed my computer down considerably.
I build, repair and maintain computers for a living,
I, of course, uninstalled my previous security suite, did a cleanup and made sure that my operating system was up to date and in tip top shape. I also checked my internet speed before, during and after to rule out networking and ISP issues. My speed was consistently high throughout.
I then called Symantec for a refund after only a week of use.
They directed me to a form on their web site that was pathetic to fill out. That form ALSO had to be printed out and MAILED to them via the USPS. THEN they told me it would take about SIX WEEKS to get my refund,. ,
Can you imagine that a company that is an INTERNET COMPANY requires a form be sent to them via SNAIL MAIL?
I, and millions of others who return this product are in essence giving them an interest free loan for six weeks.
SO, the product SLOWS down your computer and they will make you jump through hoops to get a refund,
Thank God that bought it through AMAZON where they just gave me a refund in a matter of one minute on the phone with them.
KUDO's TO AMAZON ! ! !
44 people found this helpful
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on January 4, 2018
This is probably the last time I use Norton. First of all this product would not install on 5 devices. It kept insisting that this was only a 3 license product. Got on chat with a support agent that had difficulty communicating clearly, but after some time we got it fixed. They changed the product internally and I just had to reactivate on all my machines.

While annoying, this by itself would not have made me dump Norton. Its their constant advertising and scare tactics. I don't want to use lifelock, it had a terrible reputation before Symantec bought it. I also already have a different better password manager. Stop bugging me about your IDsafe. Norton's used to break every time Firefox updated forcing me to buy a different product. I'm sure its gotten better, but why change from something I'm already very satisfied with? Besides the regular advertising (my PC is not a TV !) scare tactics like with the Krack vulnerability really annoys me. This vulnerability affects wifi, but if you are on a wired network at home, guess what it doesn't affect you. Not everything is vulnerable to this. Also many products have patches for this vulnerability. This is all about pushing their products and I've got other things to do then be distracted by advertising.
6 people found this helpful
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