Top critical review
Had some Issues but ALL RESOLVED
February 1, 2018
I ignored the several reviews that also stated they received theirs damaged, thought it was priced ok for a wood product. My box was thin but not damaged the product itself was damaged in several areas see photos, the aroma from the game is awful it filled a 3k foot house in minutes it's that strong. As others have said when dropping chips it's very LOUD. Dropping or removing the chips requires you to remove and lift up on the bottom wood bar and it sticks so not easy but not all that hard but for younger children it would be a bigger challenge. I have attempted to reach customer service left voicemail after voicemail but still no response as to what they want to do with this damaged product. Till you start seeing great positive reviews that reflect the negatives above I would stay far away from this product and possible company.
*Update-I received a phone call from Kevin at Yardgames he addressed my concerns regarding the damaged item, packaging and the smell that radiates from this product, they have a newer version that they are now sending out, they are addressing the packaging and will address the coating of the product to prevent this smell in upcoming products. I feel more confident knowing this.
*Update #3-received my 2nd one today and it was honestly packaged even better, but still damaged same spots. Customer service Kevin has been awesome during this process.
*Update I received my 3rd one and this one came in perfect, the packing was greatly improved and this is a HUGE Hit in my training and Team Building exercises within our company. I'm sure this company will begin receiving additional orders based on how fun this is to play. The Customer Service is and has been extremely helpful during this process and I am looking forward to purchasing additional games to add to my collection.