Top positive review
81 people found this helpful
Great customer service
on November 23, 2016
It works fine when it works, but the probes seem to have a very limited lifespan. In the 4 months since I have used it on a bi-weekly basis it worked well - accurate, radio works, etc. After 4 months, though, the "BBQ" probe is totally erratic and inaccurate. Sometimes it is correct, sometimes it is 300 degrees off. Taking it out of the grill to ambient temperature and then putting it back in seems to 'reset' the probe, but I think that just shows that the probe is starting to fail.
First few months it was 5 stars, but now it doesn't work correctly.
EDIT: ThermoPro was quick to respond to this review with contact information for customer service and had a replacement to my door in a couple of days. I'm leaving the original review for posterity's sake, but the quick response by customer service has me back in the 5 star bucket. Defects happen, and they addressed it with speed. It is working correctly again and we are at 5 star levels of rocking and rolling.