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Warning! Orders stuff on its own and customer service says no refunds!
on August 5, 2018
Let me begin by saying I like the Fire Stick for the most part. Other devices are better, but I have echo dots and I enjoy using Alexa, so the Fire Stick is a natural addition to our media setup. That being said let me tell you a story...
We recently got a Roku Smart TV, and we just placed it in front of our old TV for the moment until we figure out what to do with the old TV. The old TV has the fire stick attached to it, we didn't switch it over because the new TV has Roku built in. Today, after about a month of using the New TV, we turn it on and the Old TV comes on too. They are the same brand so it's not completely surprising. What is surprising is that Dora the Explorer starts singing at us. I unplug the old TV and the firestick and think nothing else of it.
Until this a little bit later when I get an email saying that we purchased the Dora the Explorer video! The fire stick remote is sitting up on the fireplace literally gathering dust. You can tell it hasn't been touched in weeks. And yet somehow we purchased a video? So I try to get a refund.
I explain what happened to customer service and they act like they are doing me a favor giving me a refund and inform me that there are no refunds on digital products and no refunds in the future. I explain what happens again and they say I need to set up parental controls... for what? Is the firestick a child? If it wants to order videos will parental controls stop it?
The customer service rep slips up and says its so my child doesn't order more videos. I ask if she thinks my child has magic mind control or if she just thinks I am a liar. I inform her that if my daughter had done my daughter would be getting fussed at not some lady on the phone. My daughter was playing quietly in her room when everything took place, which is why I was turning the TV on, so I could finally watch something I wanted. And the firestick remote is literally covered in dust because it literally hasn't been touched in weeks, and when I say literally I mean it literally I'm not being hyperbolic. The roku remote to the new TV is IR so it should not control the fire stick.
Hint, Hint, I'm pointing out a major product flaw, even if it turns out to be a fluke, this could be horrible for the company and needs to be taken seriously!
It was only $14, the real problem is that the fire stick purchased stuff seemingly WITHOUT ANY USER INPUT. That is why I am upset, that is why I am on the phone with someone instead of enjoying my day.
I did end up getting a refund, and after typing this I will be throwing all my fire sticks in the trash. Yes, multiple, because I own more than one, but what if next time the order is for General Hospital the complete series or something and I'm out $100s instead of $14? Not worth it. Customer Service implying I'm a liar makes it even less worth it.
Even if it was somehow user error, the fact that a program can be easily ordered without seeing the screen without the remote makes this NOT WORTH IT at any price. Oops, you sat on the remote? Congratulations you now own a movie you don't want only $25! No refunds.
Please mark this as helpful or whatever so more people can see it, the last thing I want is for more people to get a nasty surprise. If it makes any difference this is a review for the newer model with voice control remote I bought at christmas, I have not had problems with the older ones (yet) but I have decided to not chance it.