Top positive review
Avoid purchase from Backyard Pool Superstore - Axle fell off on first use.
May 9, 2018
I am amending my original review. After some go around between Backyard Pool Superstore and Maytronics, it was deemed a warranty issue. Maytronics covered the cost of shipping the cleaner to and from the warranty repair center. It was returned to us in working order very quickly, about a week turnaround. Since it was repaired it has worked beautifully. Well worth the money we spent just in the hours and labor it saves. I would have given 5 stars if not for the original issue. I wanted to use it for most of the season to make sure it was really holding up before amending my review. Original review: I love the maytronics pool cleaners. We borrowed one for an extended period last year and this year decided to purchase our own. It arrived on Friday just 4 days ago. I was not very happy with Amazon's packaging for such an expensive and somewhat heavy piece of equipment, it was in a pretty flimsy box that was coming open at the bottom in contrast to a simple knee brace I recently purchased that came in three boxes! Anyway we unboxed it read the directions checked it over it didn't appear that there was any damage. It is just been sitting on the floor in my family room until the chlorine levels from the opening of the pool were low enough per the directions to use it. And today was that day, so I took the dolphin out and set it up and put it in the pool. I turned it on it started right up as it should and within a few seconds I noted it wasn't moving and it looked like it wasn't setting on the bottom of the pool. So I let it go a few more seconds thinking it just needed to soak in enough water and it still would not move. So I shut it down and I pulled it out of the pool to find the entire rear axle had come unseated and was sitting in the middle of the bottom of the cleaner. As I picked it up the axle and Axle cap fell off in my hand I carefully set it on the side of the pool and begin to look for the other axle cap thinking well maybe that's why the entire axle came off because it was originally missing one of the axle caps. Well I opened up the filters and low and behold and one of the filters was the axle cap it had vacuumed up. So clearly it was not an issue of a missing part. I am going to call the company now and I will come back and update this review period based on my previous experience with maytronic pool robots I would have given this 5 stars and I hope to be able to change it to 5 stars.
Update 5-10-18 I called Maytronics and they sent me back to point of purchase; Backyard Pool Superstore. They were less than helpful and willing to exchange the machine. They would take the machine back but at a hefty cost of a 20% restocking fee! So back to Maytronics I went and I got a different person this time. They are sending it in for repair at their expense and shipping it back to me. I will update once I get the machine back again.