Top critical review
Took our money and sent unusable gift card!
December 9, 2018
Would leave zero stats if possible. Card came destroyed. Covered in dried liquid and sticky. And the magnetic strip is damaged. Then amazon says we can’t get it exchanged. So they take our money and send unusable damaged gift cards and we are out the cash! I’m not happy.
UPDATE: After chatting with customer service rep the outcome was bleak, but we elevated the conversation to a supervisor who made it right. Amazon is now replacing the broken card. So I'm raising the review to 2 stars.
The first CSR should have been more helpful and when asked to speak to their supervisor, we were met with hostile attitude which was not appreciated. The supervisor did in fact help, when the first CSR said they would have the same outcome.
We are happy that a replacement is being sent so we will have something usable to give as a gift now.