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The manufacturer commented on the review below
on March 16, 2018
When I first received the mattress, I was in LOVE. Felt like I was floating. Sadly, within about 2 months, it started to sink and get a little wobbly in feel. (I'm a side / stomach sleeper, about 200 lbs). I'm at about Day 85 of my 100 day test and my lower back is killing every day so time to return this.

Contact Amazon support and they told me that the return window expired a month after I purchased it. Called Casper and they were incredibly flippant and patronizing on the phone. Told me to go to Amazon. Nothing they could do.

So neither Amazon nor Casper will apparently HONOR the advertised commitment listed here. You've all be WARNED.

Of course, I'm not giving up that easily. But know what you're getting here. And seriously wonder whether these reviews are all real.

Update: I've spent hours trying to get this resolved. Been transferred and (accidentally?) hung up on multiple times. Told by several customer service representatives that Amazon will NOT pick up the item. Also told that they might pick up the item if it is wrapped up / packaged in essentially the same condition that it was received in. REALLY?

Trust me. Do NOT order this from Amazon under any circumstances if you ever think that you might need to return it.

Call Amazon yourself and you will see what I’m saying is accurate.
787 people found this helpful
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The manufacturer commented on the review below
on February 11, 2018
This mattress is very comfortable when sleeping alone. When sleeping with another source of weight, yes including your dog, it seems to cave in towards one another. I wake up feeling great and refreshed when I sleep alone but when I sleep with the dog in my bed, I wake up with an achy back. It’s like it sucks you towards the other source of weight in your bed.
The mattress does seem to keep you cool and doesn’t transfer motion. Seems to contour to your body so you don’t toss and turn as much. I would rate this mattress 4-5 stars if I always slept alone.
92 people found this helpful
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on August 17, 2017
It is comfortable but it stinks! The chemical smell is still there after 75 days...I've washed the sheets and the mattress protector many times hoping to help it but still gives me a headache.
314 people found this helpful
|33 comments|Report abuse
on August 12, 2017
I was surprised at how poorly designed this mattress was given its high consumer reports ratings and all the awards it has won. It is extremely soft (if you like a firm mattress or have a bad back I would NOT recommend it). The corners of the mattress are so weak that they collapse when you cover them with a fitted sheet. And after three days out of the box it still smells like a tire. I ended up returning it and am sincerely disappointed with this product. I think it would be fair to pay $200 for this mattress, but it is overpriced given the quality of its design and manufacturing.
343 people found this helpful
|22 comments|Report abuse
The manufacturer commented on the review below
on April 12, 2018
I tried this bed out for 2 months. Gave it the 3 days to expand, low odor, packaging was a little torn (box) otherwise all good. Came quickly. Was good for a week or two, better than the mattress it replaced. Started giving me some lower back pain after that. Propped up a pillow behind my back on one side, had another thin pillow between my legs, and had a body pillow against the wall for the other side. The pain intensity varied, but always in the same area. Looks like I put some sort of dent in the bed... Tho it is not obviously visible, I could feel a height difference in the spots my weight was not generally on. I am a side sleeper, 6'5" 220lbs, and I have been thru as many beds as there are years in the past 10. The pain would either last for an hour or two, or until I really got up and moving around. Almost always goes away when I get to work. (But seriously, shouldn't your bed be the most comfortable seat in the house?) Sometimes, the pain would last all day. Varied, and I could not say why. Sleep periods lasted anywhere from 5 to 8 hours, tho it did seem like the longer I was in bed, the more pain I had. Just don't wanna STAY in this bed. I would spend the last hour or two tossing and turning. Sleeping on my back seems to be like putting it in neutral: gets neither worse nor better- tho for a quick nap it seems to be good.
End result, I woke up today at 10am, just about 2 months after purchase. Had gone to bed late and was actually still tired, but really didn't feel comfortable enough to want to stay in bed. Lower back hurt, still does at 4pm. I was resolved at this point to give the return process a try. Even for a Twin size, still a $500 bed. I read some reviews saying this process did not go smoothly for all. Here's my result.....
Went online and clicked on my purchase here at Amazon. Said Return Window was open til May26. Great. Clicked on RETURN, clicked on REFUND wanted, explained briefly my issues with the bed and hit Enter. Next set of windows wanted to know how I was going to actually return the bed, UPS dropoff, UPS pickup. I chose UPS pickup. Next screen, UPS is gonna pick up the bed the next day. My refund in full would be credited back to my original payment method within 7 days of Amazon receiving the bed. There's a UPS tracking # and a phone #. I just need to have it packaged and ready to go. Uhh.. You KNOW this originally vacuum packed bed ain't going back in the box. I called Amazon and they transferred me over to their Large Item Return Dept, and the gentleman there handled the whole thing. Refund was going to be processed within 3-5 days, and they weren't worried about what became of the bed. The Amazon rep offered to call UPS and cancel the pickup. Great service. Apparently Casper and Amazon stand behind their products. I cannot say what the difficulty was for another customer, who on March 18 called the whole return process a scam. That person DID have a Queen sized bed, and maybe that is more of an issue $$.
My daughter (16) has slept in this bed at least 3 times, and at least one time her and a friend doubled up. They had no complaint. Just didn't work for me.
69 people found this helpful
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The manufacturer commented on the review below
on February 17, 2018
Too soft for me and I don’t get any support. Not sure what the whole hype of being best mattress is about. I am returning them.
61 people found this helpful
|11 comment|Report abuse
The manufacturer commented on the review below
on February 13, 2018
It was comfortable to sleep on, but for some reason, both my wife and I have started to wake up with lower back pain after almost 2 months of sleeping on it. Both of us rotate between our backs and sides. We will be returning it. For what it's worth - Amazon is making the return process extremely easy.
76 people found this helpful
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The manufacturer commented on the review below
on May 2, 2018
Smells horrible for a week. Softer than expected which is bad after back surgery. Edges have no support. I bought the sheets, duvet and all and the quality isn't what they advertise. It's mediocre and the sheets son't stay in place on edges, grays don't match. Looked amazing in the ads, but it's not great for the price
28 people found this helpful
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The manufacturer commented on the review below
on May 30, 2018
Not impressed. As a side sleeper, it doesn't keep me in alignment. 6' tall 215lbs. It's uncomfortable to stay on one side too long and my lower back always hurts.
14 people found this helpful
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The manufacturer commented on the review below
on December 4, 2017
Mattress started out good but I am hot natured and the plastic they have in makes me sweat. Also breaks down after about 6 months.
15 people found this helpful
|33 comments|Report abuse