Top critical review
1,075 people found this helpful
Lower Back PAIN + NO RETURN / NO PICKUP within the 100 days! Total SCAM!
on March 16, 2018
When I first received the mattress, I was in LOVE. Felt like I was floating. Sadly, within about 2 months, it started to sink and get a little wobbly in feel. (I'm a side / stomach sleeper, about 200 lbs). I'm at about Day 85 of my 100 day test and my lower back is killing every day so time to return this.
Contact Amazon support and they told me that the return window expired a month after I purchased it. Called Casper and they were incredibly flippant and patronizing on the phone. Told me to go to Amazon. Nothing they could do.
So neither Amazon nor Casper will apparently HONOR the advertised commitment listed here. You've all be WARNED.
Of course, I'm not giving up that easily. But know what you're getting here. And seriously wonder whether these reviews are all real.
Update: I've spent hours trying to get this resolved. Been transferred and (accidentally?) hung up on multiple times. Told by several customer service representatives that Amazon will NOT pick up the item. Also told that they might pick up the item if it is wrapped up / packaged in essentially the same condition that it was received in. REALLY?
Trust me. Do NOT order this from Amazon under any circumstances if you ever think that you might need to return it.
Call Amazon yourself and you will see what I’m saying is accurate.