Top critical review
52 people found this helpful
Bad choice for me, but Amazon's 100% Satisfaction came to the rescue!!!
on June 19, 2017
Okay, I have been looking, sitting, and laying on many foam beds in the last year, and I thought this Brentwood Bamboo king bed was the ONE for me. I ordered it on june 7 2017 and received it june 12, 2017. Yes it came in a 2foot by 4 1/5 foot box, and I was amazed how compressed the bed was rolled up inside box. The box was a bit heavy, ups delivery man said it weighed 102 lbs. I had gotten the old mattress off the foundation, and was ready for new mattress. So I opened the box at the foot of the bed foundation and proceeded to unbox. There was an initial shrink wrap type of plastic surrounding a large plastic bag that mattress was rolled up in. After removing the initial plastic wrap, I could see the mattress and lunged it onto the foundation. Opening the sealed plastic bag was easy, because there was extra plastic away from mattress that made cutting with scissors simple without cutting the mattress. We left the mattress on bed foundation overnight to breathe to final height. I have an extra bedroom I slept in for first night. On second night, I laid down for sleep on my new Brentwood mattress, and felt the familiar softness yet firm supportive feel of my new bed. I slept wonderfully from 10pm to about 3am, when I woke with the night sweats. I had never had this experience before, and thought it was of the newness of product. But I woke with sweats several times the rest of night/morning. The second night I posted a fan near my bed directed at bed, and this seem to alleviate most of the sweats, but then the experience was too cold and I had to change the fan position. After the fifth night sleeping on this Brentwood Mattress, I realized I had developed a tailbone, lower backache. Not good! I do a lot of lifting in my job, and this became acute. So on june 19, 2017 I decided to return item. The online return process was wanting me to ship back the mattress with a provided shipping label, but there was no way I could rebox this product and ship it back to amazon. I called the 866-216-1072 Amazon customer service number and ended up talking to Alice. Alice stated that because of human interaction with product, Amazon could not accept it for resale. Alice continued in stating that she would put in for a full refund and to expect it to appear on my credit card statement!!!! I had to ask Alice if I had heard her statement right! She reiterated that Amazon could not accept return, but that there would be a complete refund!! WOW!!! I'm totally flabbergasted!! I never thought that possible!! Alice went on to say, I could donate the mattress to my church, or nursing home of my choosing. So from a very appreaciative DAVID in Garland, Texas, I Thank Amazon for their adherence to Amazon's 100% Satisfaction!!!