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Never Received 5% Reload Credit!!!
on December 2, 2017
This is how it went down. Take the time to read it as it will prepare you for your upcoming experience.
Me: I reloaded my $500 gift card and have not received the 5% reload credit as advertised.
Them: I understand your concern regarding the $500 credit for reloading the gift card. To help you out, I've checked and see that the GC has a Remaining Balance of $295.12 and you'd like to know where this credit was applied. I checked and see that the remaining $-204.88 gift card balance have been used on an order. For your reference here's the order summary :
Paid by GC:- $204.88
Order Total: $0.00
Best regards, Parvathy.P
Basically showing me the math that $500 - $204.88 = $295.12
Me: I can do math. I did not receive the 5% reload credit
Them: We can't find such a promotion. Can you send link? Best regards, Ranu
Me: Here's the link, a screen shot of where I received credit from previous reload, a screen shot of where I did not receive credit this time.
Them: To help you with this, I've checked with our concern department and confirmed that the issue you're facing with the gift card is effectively handled by Chase Bank Team. You'll need to contact Chase for questions regarding your account. Best regards, Vikas
Me: I really can't believe this type and extent of correspondence for $25. I am
arguing on principle now. In future correspondence please include your supervisors name and contact
information so I may speak with them directly.
Them: Since the Amazon.com Store Card is issued by Synchrony Bank, their Customer Service department is in the best position to help you. (This is a completely different bank than they mentioned before). Best regards, Apurva
Me: Well which is it? Chase or Synchrony? Why did AMAZON issue the previous 5% reload credit? Here’s that runaround again. What is your supervisors name and phone number?
Them: I reviewed your email and understand you haven't received your $10 gift card on on reload $200. I'll surely look in this for you.
I checked your account details and see that you got 5% discoount on your every order by using Amazon store card. It might be possible that there was some techinical issue due to which your gift card was not credited in your account.
To make this right for you, I've issued $10 gift card balance to your account. Best regards, Shubham S
I spoke with Jonathan P. He assured me he would pass this on to Amazons marketing team, which is responsible for the reload credit and that they would contact me via email. He also said he would send me their email address so I may contact them if I don't hear from them. Well, I have not heard from them and they did not contact me.
Me: ?? I did not write to them after speaking with Jonathan.
Them: I'm sorry to hear that you didn't receive the $25 rewards with $500 gift card reload. To help you with this, I've checked with our concern department and confirmed that the issue you're facing with the gift card is effectively handled by Chase Bank Team. You'll need to contact Chase for questions regarding your account. Best regards, Kartik G
END: I'm done. My first transaction with reloading was so easy and smooth, but this transaction and their complete lack of consistency, knowledge, awareness of the issue and what seemed like a lack of caring has turned me off to the whole thing. Horrible experience
P.S: I have received the $10 credit. But they called it a refund on two separate products and called it a "Goodwill" refund. Refund issued in a gift card. Weird.