Top critical review
501 people found this helpful
Works, but was a hassle to set up due to bad firmware version.
on January 20, 2017
I purchased this item from Amazon on January 9th, as a pre-order from when they were released as a new item on January 10th, 2017. After receiving two defective units from Amazon, and before returning the second, I decided to play around with it more and do some more research online. I am posting this to help anyone else who purchased this and is having trouble getting it to connect to your local WiFi network. I did get the unit working fine, but I removed two stars from my review because of the hassle of getting it to work. I spent over an hour with WeMo tech support, who offered no solutions, and made me jump through a bunch of hoops in the process. Cycling a reboot of my router did nothing. Changing my WiFi password did nothing. Disconnecting my phone from cellular service did nothing. The issue with these early units lies in the fact that they seem to get "confused" if you have other WeMo devices in your home. When trying to set up this WeMo mini, the WeMo app on my iPhone would find the device after I connected to its WiFi. The screen would show the device, ask me to name it, and click "Next". After clicking next, it would get stuck trying to get the device to find my home WiFi network. I have 4 other "older" WeMo devices (none of which ever had any issue connecting). I have a WeMo light switch, and 3 regular WeMo smart plugs. Two of the other WeMo smart plugs were easily accessible, so I tried completely unplugging them (not just turning them off). I did a factory reset on the WeMo mini I purchased, went through the app process of connecting it again, and voila! It immediately found my WiFi network and connected. And then it immediately downloaded a firmware update. So it seems like WeMo is aware of an issue, yet their tech support wasn't informed. And so far, I seem to be the only one publicly acknowledging the issue with these early release devices and buggy firmware.
So long story short, if you have other WeMo devices in your household, and have trouble getting this WeMo mini to connect, try unplugging as many of the other devices as you can (they will automatically reconnect online after you plug them back in), factory reset the mini, and go through the setup process again. It should hopefully work.