Top critical review
2,096 people found this helpful
Company is oblivious to the issues with SpinScrub Brushes
on March 18, 2017
Initial reaction when I had first received this Carpet cleaner, was pretty good. Opened the box, only thing I had to assemble was the handle and it was ready to go. Most of the 5-Star reviews have covered the good part of its functioning. I will highlight what they may not have experienced yet.
The SpinScrub brushes makes the spinning action using a turbine mechanism. This turbine has cheap parts and it starts rusting as soon as it comes in touch with water, which could happen right after the first wash. This issue has been widely reported in Hoover's other models as well, and yet Hoover's clueless Engineering team is unable to change the design or the parts and keeps on using non-stainless steel and cheap parts which seize to operate, right after they come in contact with water and rust.
Check the following link on Amazon Q&A where a user has asked a question after his or her machine stopped working:
When I experienced this issue as I was getting ready to use the machine, I did an online search and numerous videos on how to fix the Hoover carpet cleaner's turbine mechanism. It's just been a year and have used the cleaner twice. I am very handy with fixing things. So, I thought, I will give it a try before calling Hoover for warranty claim. In my case though, it won't fix as the shaft between two bearings is completely rusted and jammed. The bearings are rusted too, tried using WD-40 and tried to move the part but it won't budge.
I have now sent a message to Hoover Support, let's see how quickly they can have it fixed. I will come back and update the review accordingly.
----- Update as of May 4th -----
My machine was still under warranty. I had contacted the Hoover Support via email but they refused to send the affected part and instead referred to me to their authorized service center. I tried to reason with them that it's waste of time for me drive about 11 mi to take the machine for a problem which I have already diagnosed. They refused and reiterated to take it to authorized service center. I had eventually taken the machine last week to service center. The service center folks were very receptive and told me that this is a common problem but good for their business. Warranty or not, they get paid either way.
Service Center had called me last Saturday that they had replaced the part under warranty. I just need to now pick it up.
----- Update as of May 6th -----
I picked up the machine today and it has a new turbine that rotates the SpinScrub brushes. This repair was done under warranty but I am concerned that warranty would soon expire. So, I asked the service tech about what options I have when (not if) it happens again. He told me that the part is about $30 and their service fee for changing the part is $20. So, I will be looking at $50 expense every time this part needs replacement as the company WILL NOT ship the part directly to consumer even if they could handle the repairs themselves.
An additional fact to keep in mind before you pick this cleaner.