Top critical review
Used to be great wipes. Product got smaller, price stayed the same, now they cause irritation!
Reviewed in the United States on January 29, 2019
If I wrote this review when I first tried Water Wipes, it would have been a five star review. In 2019 however, it's now a 1 star product and I no longer purchase these wipes.
The idea of Water Wipes is a great one, simple ingredients. Spend a few minutes reading the back of a baby wipes package, most of the time you can't pronounce half the ingredients on the list. Water Wipes appealed to our household with 2 IBS sufferers and no children.
Water, Grapefruit Seed Extract, and Benzalkonium Chloride are the current ingredients in Water Wipes. When I used to purchase them the only ingredients were Water and Grapefruit Seed Extract.
Originally the wipes were large, thick, and held up under pressure. We used Water Wipes in the bathroom, to clean up spills in the car, to get spots out of clothing on the go...for just about everything. We started using the wipes in March 2015 and were loyal users until 2017.
When the last case arrived the wipes package was smaller. The cost was the same, which has always been a premium price for Water Wipes compared to other brands. We were hoping that the wipes would be the same, durable wipes we were used to, only smaller. This was not the case, the new wipes were thinner, not as durable, and smaller.
3 of the 12 packs had mold upon opening them despite the lack of holes or other damage to the packaging. We didn't store them any different than we usually do. The most disturbing part of the new wipes (not the ones with mold), was that I experienced irritation from using Water Wipes for the first time ever. Not a full blown reaction, but it was enough to discontinue using Water Wipes.
The manufacturer refunded the purchase price for the final case of wipes when I complained. They said parents wanted "less bulky wipe packages". I think parents wanted smaller sized packs for travel, pack sizes of 15-20 wipes in a pack, rather than actually wanting wipes that were smaller in size (does any parent really want smaller sized wipes?)
We tried desperately to find a replacement going through the following brands; Seventh Generation, Caboo, Baby Ganics, Jackson Reece, and Happy Little Camper. They all had too many ingredients or caused irritation.
We decided to make our own. Natural paper towels, cut in half. One roll filled a BPA free shoe box sized plastic container. Add 2 tablespoons of organic grape seed extract. Push down on the stack to flatten them and squish out the excess grape seed extract (instead of grapefruit seed extract which appears in Water Wipes). Add 4 tablespoons warm water and squish the stack down again, flip it over, squish it again. Put the lid on and they were ready to use. They stayed good for up to a week without mold.
Thanks Water Wipes for changing your product. We now make our own wipes for $7 for a case instead of $40 like you charge.