9/28/2019 update: the seller contacted me and kindly offered me a refund. I still stand by what I wrote below but am bumping my review to 3 stars to recognize the customer service. As stated at the end of my original revise, this might be a good entry level brush for people who have never used an electric toothbrush before.
I have been using Sonicare for 10+ years. I really like them but unfortunately, my third one just stopped functioning and they are quite expensive. Because of the prohibitive price and unreliability of the Sonicare, I decided to look at alternatives.
I really wanted to like this toothbrush because it is lighter, cheaper, and can be charged with any USB charger but unfortunately, a toothbrush should first and foremost clean your teeth and this is where this toothbrush truly fell through.
It is simply not powerful enough and does a poor job when compared with the Sonicare. I would compare the cleanliness with the one achieved with a manual toothbrush and I can understand why people who have been using a manual toothbrush before are happy with this product. However, if you have been using a superior product before, don’t waste your money on this. Bite the bullet and replace your broken Sonicare with a new one.
On a side note, this toothbrush emits an annoyingly loud high frequency buzzing.
On the whole I like most of the features of this toothbrush but I gave it 3 stars because I wished it was more powerful. I’ve been using electric toothbrushes for many years and if this had more power then it could get to a 5
We bought two for our travel bag. They are light weight and usb chargeable which is much better then lugging batteries. They have an impressive motor, not as strong as our electric models but impressive for the size. I would have given it 5 stars but after only 4 weeks, one stopped working. We had to pull off the head and share one motor for the majority of our trip, a hassle.
I'm adding 2 more stars because of the customer service, they really do want to make things right with their product. They sent me a new toothbrush at no cost to me, but because the vibration of the head is still very weak I don't use it. I use the sonicare toothbrush and it could be just that I'm spoiled with the vibration in that one that I don't like this one very much. It would be a great toothbrush for someone wanting to try out a vibrating brush for the first time, but it just isn't for me.
When I looked at the Q&A I seen an answer that said it works with any outlet. It doesn't its a USB charger, which is disappointing. Also, I don't like the fact I have to set it on it's side to charge with the plug being inserted at bottom.
I tried to find a charging station but not sure the ones on Amazon will work with this brand since they are all listed as Oral-B.