Top critical review
Not Worth Hassle or Money!! Don’t Buy!!
November 27, 2019
Don’t waste your money for the Health+ part. I purchased this and the 23andMe Health at the same time to compare. The other one is a MUCH better buy. After spending $150 +tax and sending my tube I got ZERO health results. I called Ancestry customer service and spent an hour and a half - yes, 1.5 hours on the phone trying to get my results and they told me that I didn’t buy the Health only the DNA and to call Amazon and have them fix it. It was a crazy horrible debacle where I had Amazon customer service and Ancestry customer service in a conference call talking with each other. Amazon confirming that I bought the Health+ and Ancestry saying that I didn’t and asking Amazon for UPC codes. It’s been about a month since the initial purchase and today to add insult to injury Ancestry just sent me an email saying they’re going to bill me an additional $49 and my Health info will be ready in 4-6 weeks. WTH?!?! Save your sanity, don’t buy this! 23andMe was seamless and hassle free and I got my Health info and more. Again, this Ancestry product is not worth the aggravation. Maybe just get the AncestryDNA if you’re curious but don’t buy this expensive kit which supposedly includes Health. I never got my Health info and now they’re trying to charge me outside of my Amazon purchase.