Top critical review
Item not sold as "used" --edited by request of NetVue
March 25, 2019
This item was originally listed as sold thru a 3rd party vendor named Shigerus (it has now been changed). Item arrived in a box that had water damage and interior box had previously been ripped open. Mailing envelope was fine. Product was clearly sold as "new" when it should have been pulled from shelf. I called Net Vue as the ability to move the camera up/down and side to side did not work. I was advised by the Level 2 tech group that as this was sold by a third party vendor, no warranty was extended. I then received a 2nd email advising warranty WAS extended but by that time I had returned it and purchased directly thru NetVue.