Top critical review
Reviewed in the United States on April 26, 2020
I like to think what I buy could be rated five star, but they lost one star because of the HDMI cable. The online description says "HDMI cable included". The useless little booklet they sent with the machine says "HDMI cable included". They lied. It was not included. A response from my email to the company said that the HDMI cable has never been included with this product and that the booklet was in error. Had I known that I could have ordered one when I ordered the machine and saved a little on shipping. Had I known I would have ordered the cable and would not have had to steal the one off my computer to connect the DVR to the TV. Until I get another cable, either the DVR or the computer is useless.
The complete lack of operating instructions is appalling. Of course, most electronics don't come with instructions related to how to use them. It took several hours over a few days to figure out the ins and outs of the thing. The biggest problem was the channels. It picked up 50 channels, 21 of which had no signal. Those were in the channel listing, but the one channel that my wife likes to record show from was not in the listing. It took me a little while, but I finally found "Settings". After a little experimenting I got it straightened out. Now only the 29 channels that come in are included in the channel listings, and it includes the one my wife wanted.
The machine works well, as near as I can tell. The one I had before was easier to use, but now that I have this one figured out I think it will work out well. I wish I could give it five stars, but the missing cable lost one, and the aggravation of having to figure everything out without instructions lost the other. I did go to the website to see if maybe there was a downloadable manual, but didn't find one. I found no help at all on the website. But, I'm sure there are better days ahead. I didn't rate the voice feature because I haven't connected it. It will be just one more thing to figure out. I'm not sure what I'm supposed to say to it anyway. Normally all I say to electronic equipment is a few choice cuss words. This may be a good machine, and someone more familiar with its format may have an easier time of it, but if you buy one, order an HDMI cable. You'll need it.