Amazon.com: Customer reviews: Microsoft Office Home and Student 2019

Top positive review

Download and Install went quickly and smoothly.

Reviewed in the United States on November 3, 2018

Looking at the number of 1 star reviews, you should have a certain amount of apprehension buying this product. I am pleased to report that based on my experience I believe those issues have been resolved. I was moving from Office for Mac 2011 for the same reasons other reported that it was no longer playing nice with Mojave.

I did glean from many of the reviews that deleting prior versions of MS Office would be a good idea and I did so. I was able to download the product from the link that Amazon provided. It is a 3 GB file, so depending on your download speed you might expect this to take awhile. Mine completed in less than 10 minutes. Then clicking on the install button started the process and in another 10 minutes that was completed. When launching the product for the first time, MS forces you to login to your MS Account to verify the product key and then leaves you alone. I tried to do updates and was pleased that MS provided the latest updates when the product was being downloaded, as there were no updates available.

I am sure there are new features to figure out, but you should not have any trouble banging a letter out as you used to in your prior version of MS Office.

191 people found this helpful

Top critical review

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3kidsinaustin

Had trouble downloading (fixed?). OneNote NOT included

Reviewed in the United States on October 6, 2018

As the two prior reviewers have stated, this product is not ready to be purchased. I have spent the last hour waiting in queue with Microsoft's online chat, only to find out that the technical team has experienced difficulties and the product keys are not able to be verified. Having been a MS Office customer since the days of Windows 95, I'm fairly shocked and disappointed. The rep told me it could be fixed within 3-5 hours, but the first review had an issue two days earlier (10/4/18). I had read that review but figured "hey, it is two days later. surely MS has it resolved by now." Nope.

I'm pretty certain this is my first product review on Amazon after many years of purchases. Wish it had been a more positive one!

UPDATE: The following morning (10/7) I was able to download the software. However, the listing on Amazon shows the package comes with OneNote. No idea what that is, but I can see from my install that OneNote is NOT included. I am pretty much wishing I'd stayed with my Office 2010 Professional Pack.

288 people found this helpful

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Albert Holm

This version of Office had trouble with some .PPTX files

Reviewed in the United States on October 29, 2018

Platform: DownloadEdition: Home and StudentVerified Purchase

I read all the comments about removing old versions of Office before trying to install this new one. I had been using Office for Mac 2008. The new Office installed routinely, and Word and Excel had no problems with existing files I created under the old version. But when I tried to open .PPTX files that I was working on, the new Powerpoint gave an error message. The .PPTX files did open, but a large number of my slides disappeared and none of the images on the slides would display. I reported the failures to Microsoft, but did not receive any feedback.

112 people found this helpful

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Karen

Download Does Have Some Issues

Reviewed in the United States on December 2, 2018

Platform: DownloadEdition: Home and StudentVerified Purchase

Unlike other some other software programs this download takes you out of Amazon and to Microsoft (via Office.com link) to sign up/sign in with userID and password - even though you are provided with your key at the onset and have signed into Amazon and plopped down your money to purchase the item.

Then you are taken to a screen where you get to select from an offering of other programs that have nothing to do with your original purchase. You go back and forth trying to figure out where you are supposed to go to get your product, dodging the extensions installer for future product news and updates which appeared as though that is what you are supposed to be doing, but it is not.

Finally, the product appears in your download folder (but who knew to look there), you get the ok to install the installer, and the permission to trash the installer when it is finished. Then nothing happens. You feel had until you check your applications folder and lo and behold, there your new programs are. And guess what you did not have to use? The product key. Seriously?

This whole process seems more about tethering you to a company for which you will have no use beyond the purchase of this product. And the only reason one is purchasing the product is because the previous versions are being shoved into obsolescence, their continued use generating error messages and threats. I recommend backing up all older documents for your comfort zone before installing. Then open and update the ones you expect to be using anytime soon before future updates render them incapable of being opened. The older programs are still on my system and there does not seem to be any conflict there but you never know what may happen.

18 people found this helpful

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Amazon Customer

Make sure to remove any office programs before loading & have a Microsoft account

Reviewed in the United States on January 31, 2019

Platform: DownloadEdition: Home and StudentVerified Purchase

We could not have loaded this program without the support of Nancy at Microsoft. She was patient and helped us through the process. We had read prior reviews and set up our Microsoft account before our purchase. What we did not do was remove an non-Microsoft word processing program that our computer tech installed when we bought our new PC. We changed to MS office tonight as the non- Microsoft program did not use reveal codes which I need for my word documents. I checked before purchase, that shift F7 still functioned to bring up reveal codes.
With Nancy's help at Microsoft support we uninstalled the non-Microsoft word processing program and other programs that might be similar to the Microsoft Office home. This was key to be able to install MS Office. She showed us where to look for the down load symbol in the upper right hand corner of our screen to install. Nancy stayed with us through download and helped us pin Word, Excel and power point to our desk top. Again , we give Microsoft 5 stars for customer service.

8 people found this helpful

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Amazon Customer

Necessary evil

Reviewed in the United States on June 22, 2019

Platform: DownloadEdition: Home and StudentVerified Purchase

What is there to say. It is Microsoft Office 2019 Home and Student. You get Word, Excel, PowerPoint and that is it. If it weren't for my daughter needing it for college, honestly it's not worth the money. But as my title states, it's a necessary evil that she have at least Word and PowerPoint for her time in school. (Otherwise the free Libre Office is a perfect solution for anyone needing Office type software and functionality.) The purchase went fine, but it was somewhat confusing to me because I was the one buying it. So my question was does Amazon share the purchase info directly with Microsoft, such as my email & name, etc., such that when I install it on her computer under her name, would there be a problem? Not knowing a definitive answer, I went ahead and purchased from Amazon, because it was cheaper than buying direct from Microsoft. I purchased the 'download' version and got the email with a download link and also a product key. The download link went direct to Microsoft, and therefore requires a Microsoft Account to log in and download. I have one with Microsoft, but so does my daughter due to her having Windows 10 on her laptop. So I logged in as my daughter with Microsoft and was able to click the link that installed via the internet. (You can also choose to download an 'offline installer', but that wasn't needed.) Logging into Microsoft with my daughters account did assign the Microsoft Office software to her, so that answered my initial question. BUT, the product key inside the Microsoft Account for my daughter now assigned to her Office license, was DIFFERENT than the one Amazon originally sent me. So I ignored the one from Amazon and used the product key inside her Microsoft Account, and it activated fine using that key. So for anyone else in my situation, it does work to buy from Amazon and get the license activation tied to your child.

3 people found this helpful

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NVW

Backwards evolution

Reviewed in the United States on December 3, 2018

Platform: DownloadEdition: Home and StudentVerified Purchase

Had to buy this since my 2010 stopped working and could not fix (Re-install and update did no good.)
On this 2019 Office, Excel files load slower than the 2010 version. (I rarely use WORD, so I don't know about those files.)
"Full Screen" mode is gone, unless you do a work around and install the feature on the "Quick Access" toolbar. Excessively large space at the top which is dedicated to nothing of use.
Drop-down menus are faint and hard to read.
The icons on the "easy -access" toolbar are way too big, plus some are faded.
The layout is just cumbersome and inefficient.
There's a big "TELL ME WHAT YOU WANT TO DO" section which takes up a large part of the ribbon. And it hasn't been of any use yet. There's also a "Share" option in the ribbon which is of no use to me. I can't get rid of either of these two pieces of "noise".
Also, the program download and activating process is not seamless. A low level novice would probably give up.

6 people found this helpful

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Mistervh

Update Windows BEFORE you download/install Office

Reviewed in the United States on November 10, 2019

Platform: DownloadEdition: Home and StudentVerified Purchase

Topline recommendation: UPDATE Windows before you purchase/download/install Office - even if (especially) for a NEW computer.

Details:
Just setup a new Dell PC running Windows 10 Home, and then purchased Office Home and Student from Amazon. The download and installation worked fine, BUT, I ran into serious difficulty getting Office to run... It said the installation was complete, bu when trying to open an Office app (Word), it would immediately throw up an error message {"C:\\Windows\SYSTEM32\VCRUNTIME140.dll is either not designed to run on Windows or it contains an error....Error status0xc0e90002."), and not go any farther...it wouldn't open any of the Office apps. Uninstalled Office and repeated the download and installation process several times, with the same issue recurring. Also tried having Windows repair Office (in Settings>Apps), but no go. Tried calling Microsoft technical support, and they were USELESS - put me into an online chat queue that never moved after 2 hours. Tried phoning them, but they only offer PAID support since this wasn't Office 365! Getting desparrate, but realized I I had not updated Windows after installing the PC. Had forgotten that the Windows image on new PCs is usually out of date. So checked that and found that there were lots of updates needed. Installed all of them (required 4 rounds of "Check for Updates" and Restart until everything was fully updated. But, this didn't fix the problem. This was very discouraging and I almost gave up, thinking I'm totally screwed and caught between Amazon and Microsoft in this battle to use what I had purchased! However, I decided to try a "Hail Mary" by resetting Windows. Reset (Settings>Recovery>Reset) essentially uninstalls and reinstalls Windows - sets things back to ddefault. (make sure your files are all backed up) After the reset, and then updating Windows again, the problem was resolved, and the error message did not recur. I'm happy to report that Office apps are running as expected now.

2 people found this helpful

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Tony

It's Different Than I Expected

Reviewed in the United States on November 27, 2018

Platform: DownloadEdition: Home and StudentVerified Purchase

I use Excel primarily to maintain financial and tax records going back to 2008. I upgraded from Office 2008 because my MAC has 64 bit architecture and Office 2008 is 32 bit. I was having problems using Office 2008 retrieving, modifying and printing documents. I expected Office 2019 to convert all of Office 2008 to 64 bit architecture at once. If I am using it correctly it doesn't. It converts each file selectively as you retrieve it but it does the job just differently than I expected.

5 people found this helpful

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OregonCynthia

- updated review

Reviewed in the United States on January 7, 2019

Platform: DownloadEdition: Home and StudentVerified Purchase

I was a bit hesitant to purchase this download of Microsoft Office based on some of the reviews, but as I just bought a new computer, I didn't really have a choice. I had no problems whatever with the download, and it's all working as expected. Whatever issues they previously had appear to have been corrected, as least for downloads to a windows based laptop. 1.7.19 - update: I bought this Office product so I could save my files to my laptop - not the cloud. Well discovered today, one day after purchase, that it wouldn't let me save it to my laptop. So I called the Office techs, was on with them for over an hour. They finally said it wasn't an Office issue and sent me to Microsoft techs. I finally got it fixed THREE HOURS later and endless frustration. I don't know what the problem was - do they ever tell you? But it sure isn't like the old days when you could buy the darn disc, insert it and it worked great.

2 people found this helpful

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caroline olson

Terrible install routine, as usual

Reviewed in the United States on November 15, 2020

Platform: DownloadEdition: Home and StudentVerified Purchase

After purchase, the customer should get a direct download link for installation. I should not have to through the clunky MS web site, have a Microsoft account (which is worthless to me) and so on. If I didn't have to use this program I would enjoy life a lot more - it's bloated ware at its best and contains way too many "features" that are worthless. Unlike MS 3.1, I cannot remove unwanted junk from the menu bars and clean up the crowded interface. All in all, a real sorry piece of software that doesn't deserve its ubiquitous use.

One person found this helpful

Helpful

Diane B. Wingo

WARNING! DOWNLOAD PROCESS CAN BE DECEIVING!

Reviewed in the United States on February 25, 2021

Platform: DownloadEdition: Home and StudentVerified Purchase

Your Amazon order confirmation will look like the first attachment above with a Product Key. Before clicking the yellow Connect to Office.com, first check your Windows list of apps; if there is an Office app in the list, that is probably your ordered product your order which has already been downloaded. If not, then click the yellow button, log onto Microsoft (Step 1) and you will get a page like the second attachment. When you click NEXT to get to Step 2, you would expect to get a screen to enter the product key. You will not. Step 2 will change from "Enter Your Product Key" to something about assistance with subscriptions. Do not go any further. Going further will send you to the Office 365 website where you can easily subscribe to 36. It is not a an Office product; it is an Office subscription and you will be charged a hefty monthly fee over and above the cost of the product you just ordered. Instead, go back and Check your Windows list of apps and your product will probably be there. It will have been installed automatically.

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