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The video/audio quality is great, I’m sure it is dependent on multiple factors (WiFi, light access, objects in the way, etc.), but my experience has been excellent. Even though I left the areas of activity pretty sensitive (posted video is of it triggering on a passing vehicle) the battery is not draining quickly as others reported, in fact I don’t think it has dropped from the 90% range since purchase. It has been through three big storms with zero damage or effect of any kind. I get notifications quickly, well before people get to the door, although I have yet to have a stranger ring the bell so I have not tested speaking through the app. I think the video quality is clear and I can identify people easily both in daytime and night. There is occasional lag with live view, but I don’t have any determining factors that dictate when it will lag or not. The setup was easy, even having to drill through brick.
I also love that people in my neighborhood update in the app frequently leaving pictures and videos of suspicious characters or salespeople. It feels like a responsive and active community.
I have zero complaints and am 100% satisfied. I feel safe and secure in the knowledge that I have forewarning of any people who pass by or onto my property. I have only had it active for about a week, if anything changes I will update, but for now I am very happy that I went with Ring.
This product arrived in sealed perfect "retail" packaging. It worked perfect and is a great value.
Download the Ring app. Hit the button to right top of doorbell button and watch white flashing as it finds the Wi-Fi and connects. Note: I installed a brand new Ring doorbell for a family member a few weeks ago and this just like the NEW product
The doorbell has connection issues so I ordered a chime pro to increase the range. It didn’t extend anymore than just the doorbell itself. Granted the refurbished chime and refurbished doorbell itself might have something to do with this. I picked another mounting location closer to the router that gets a good enough reception and proceeded to mount the unit. This is when I discovered the back plate that seals the doorbell was installed incorrectly leaving a gap around the entire doorbell. I’m reasonably sure that this will create moisture issues so after trying to tighten the screws my self I realized they were all put in on an angle stripping the screws and housing. This gap also creates an issue where the supplied mounting screws are too short so I needed to use other screws I had on hand to mount the doorbell to the wall plate. Needless to say this experience definitely makes me rethink my purchases of refurbished items in the future. Come on Amazon you can do better.
It is extremely imperative that you have a Ring Video Doorbell 2 that is mounted correctly, and that you can rely on long term. We would like to address this mounting concerns with you directly, to ensure you have established a secure mount between your Ring Doorbell and home. Please reach out to us at your earliest convenience, so we can find a solution that works best for you.
If you're expecting this device to actually trickle charge off your doorbell wire and ring your existing chime, dream on. I've been fighting with this thing for 18 months and now I've completely given up. I'll replace this with another product as soon as my prepaid annual storage subscription is up. My only regret on that day will be the mounting anchors drilled into the brick that I'll need to remove and fill.
In short, things worked fine right out of the box. Then about a month later, I noticed the light indicating it was "hard-wired" would go on and off at different times of day, different temperatures, etc. It flaked out like this for a few weeks then stopped charging and ringing the chime altogether.
I have spent an embarrassing amount of time trying to get this thing to work. New transformer with a better volt-amps rating. New chime that is listed as "tested and compatible" on the Ring web site. Calls to Ring Support; emails to Ring Support... all dead ends where they don't respond after I spend time sending them photos of wiring connections and multi-meter tests, etc. Combing through endless articles, videos, message boards. Cutting into my interior drywall to run new doorbell wire (just in case... this was a real "win" with my wife). Absolutely... nothing... worked. Occasionally, when you reset the device with the hidden setup button, it will find power. The next day, it's back to battery mode. Search the web on this issue and you will be overwhelmed... so many people fighting with this thing. Whether it's bad firmware or flaky capacitors, who knows? I even bought a 2nd unit that was certified refurbished and on sale just to see if things had improved with a later manufacture date. No dice, same issues, I returned it to Amazon.
If you just want to run this device in battery mode with a plug-in wi-fi chime, I'd say it's not bad. The mobile app is polished and intuitive. Battery life of the camera is surprisingly good if you can fine tune the motion zones to the location. However, if you want to hard-wire a video doorbell to avoid dealing with dead batteries or doorbell chimes that need to be networked (which is totally absurd), you absolutely need to look elsewhere. I thought of cutting my losses and upgrading to a Ring Pro... but I honestly can't stomach giving this product line any more of my time or money.
I bought Ring Video Doorbell 2 refurbished, direct from Amazon.com. It was on sale and an outstanding savings off of a new one and even a regular priced refurbed one. I needed a new door bell and thought, why not. Note, that you do not get 30 days free of the cloud service when it is refurbished. I signed up for the $3/ month level. Mine came packaged as if it were new though and that made me happy. If my choices were refurbed $169 and new $199 and I really, really wanted one, I'd buy new. My refurbed price was a jaw droping $90 bucks. Who could say no?
Now that I've had it for a few days (installed on Saturday, it is now Wednesday) I can say that I'm glad that I bought it on such a steep discount and if I paid $200 I'd be very underwhelmed...perhaps even mad.
The concept of Ring is neat and if you think of it is as just a video doorbell - A+. If you think of Ring as something more, like a security camera, then it will fall short of expectations. At least for me. It detects motion about 20 seconds too late - or detects motion fine but then there is lag between that time and when Ring starts to record. This lag is something I'm hoping that can be fixed in a firmware update (do rings get firmware updates?) And...maybe it is something that does not occur in the hard wired ones. Mine is on battery.
Speaking of battery, it's been basically 3 or 4 days with light usage...it's at 89%. Seems okay but definitely will fall short of the advertised time line. I picked up a second battery to keep at the ready. The odd thing was, over night I received an email saying the battery was low and needs to be recharged soon...I didn't think 89% was low but if Ring does then I think we may have a problem.
The software seems to leave a little to be desired too - sometimes my live view doesn't work and if I respond to an event (like motion detected) and get right on my phone, it may say that the video wasn't able to be saved to the cloud...
Just this morning, it caught a guy waltzing by my front door but the video didn't start on time, so I only caught the second half of the waltz, which would maybe help somewhat in identifying him or alerting to others someone is out and about - but it happened so fast that I had no time to call out to him and give him a heart attack, or to really be able to get a good look at his face. Luckily, it was the just the water guy checking the meter.
I think I'll keep my eye out for a Ring Stick up cam for the back yard for fun (maybe I can watch the wood chuck eat his afternoon snack while I'm at work) and for some teeny tiny level of security (like if the teenage neighbor throws his football in my yard).
My bottomline: Good product - will work 100% as a video doorbell, however, if you buy into their advertising that it's surveillance, you could be disappointed. This said, I am going to be looking at more products when they go on sale. These products have a lot of potential and I think they'll get better as time goes on.