Amazon.com: Customer reviews: Logitech G502 HERO High Performance Gaming Mouse

Top positive review

Great mouse, except the one flaw

November 30, 2018

I'm no 187329871 IQ pro gamer it's got enough buttons for me. The button location are solid enough for me to be satisfied the only issue I have with this mouse is that the scroll wheel now spins freely and is one hell of a headache playing most fps games as the wheel usually switches weapons in most games.

So for example you run out of ammo in game and want to switch to your secondary.. well you'll switch to it but switch right back about 3 times. Kind of a deal breaker for clutch moment gaming.

***edit***

Turns out i'm an idiot. There's a button that locks and unlocks the scroll wheel..LMAO sooo yeah no this mouse is great i'm just not smart enough to properly utilize it.

302 people found this helpful

Top critical review

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David Likes tech

GOT A USED ONE BE CAREFULL

February 1, 2019

I have not even used it yet I bought this and I opened it up Immediately notice that it was used looking at the bottom gliders.. upon further inspection I opened the weight casee and low and behold fingerprint smudges and scratches.
Im pissed

83 people found this helpful

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David Likes tech

GOT A USED ONE BE CAREFULL

February 1, 2019

Style: HERO sensorVerified Purchase

83 people found this helpful

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1010 comments

philman

Nice features, but ultimately uncomfortable

April 13, 2019

Style: HERO sensorVerified Purchase

When I got the mouse, I figured it would just take some period of adjustment. Well here I am, outside of the return window, still not "adjusted' to the mouse's shape and size.

The mouse is just too small, I don't have particularly big hands, if anything they're average sized. I cannot find a comfortable grip of this mouse. When I place my hand how it most naturally fits on the mouse, the extra buttons are out of reach. When I put my whole hand on the mouse (so that the top of my palm touches), my fingers extend over the extra buttons so I have to awkwardly press them with my joints.

The profile feature of the mouse is nice, with different sets of DPI adjustments for switching between shooters and casual browsing. The mouse is mechanically nice, the buttons feel good and don't feel cheap, but the shape of the mouse is wrong.

Ultimately what I'm looking for in a mouse is comfort during use and I did not find it here. If you have small hands go for it, otherwise, assess other options.

6 people found this helpful

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11 comment

Kandice

Click/Double Click Issues All the Time...

August 9, 2019

Style: HERO sensorVerified Purchase

This would be a wonderful mouse other than the constant click/double click issue. The first one I had for a very short time. During that time I was doing a lot of gaming/designing and the click issue showed up very quickly. Amazon was great and provided an exchange. During the time I had the new one, I was not doing as much gaming/designing so the click issue took longer to show up. I am convinced this is a design flaw in the mouse itself. I will not purchase another one of these. The price is not worth it at all with the click issue. To be clear, the click issue is that when you click or try to click and drag, the mouse either doesn't hold the click or double clicks. I have tested this extensively. If it wasn't for that issue, this mouse would be wonderful. However, this creates a lot of issues with gaming, graphic design and so much more when trying to work and renders the mouse almost useless because of productivity.

5 people found this helpful

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11 comment

M.Demartini

Useless mouse

July 12, 2019

Style: HERO sensorVerified Purchase

I bought this mouse to replace the Logitech Performance MX, I had 4 of those in the past two years and they are great until they get the infamous double click issue. I did not want to spend another $99 on that and hopped this mouse would work better.
The good:
- It is a nice looking mouse from outside

The bad:
- Right out of the box, this mouse started randomly double clicking or needed to click multiple times for it to react.
- On free-wheel mode, it just scrolls with the movement of the mouse, even if the wheel is not moving at all.
- Not at all ergonomic, it will hurt your hand after 10 minutes using it. The back is too narrow, no support for the right side of your hand, and to hold it properly you have to close your hand in an awkward way.
- Both options of the software to program/change settings are unnecessarily intrusive on your computer, and every 30 minutes or so, make it go sluggish with the mouse barely responding. If you remove the software the default settings for the buttons are useless.

I have been a loyal Logitech buyer for over 20 years, but the quality of their products has been on a free fall for a while now, and this is the last product I buy from them. The quality of the product no longer justifies the price.

So long Logitech, we had a good run!

3 people found this helpful

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22 comments

J. Whiteside

A Solid Every Day & Part Time Gaming Mouse (Update: Failed at 29 days)

October 5, 2019

Style: HERO sensorVerified Purchase

I am unfortunately replacing a mouse I really liked, the Corsair M65, which suffered from a way too early failure. I've used Logitech mice forever and they just keep going, so that'll likely be the last time I venture off to another brand. Comparing these two, they have a very similar size, look and feel. This one is nearly as heavy without the weights as was the M65 with all three weights. I think I liked the M65's aluminum construction a bit better, but the plastic on this one doesn't leave anything to be desired and the grippy material on this mouse sides is a nice touch. This unit's button placement is far superior over the M65, I don't find myself inadvertently activating any buttons like I did with the Corsair. The scroll resistance on this mouse wheel is also a bit better, very defined clicks and it's also adjustable to free spin if desired. It is comfortable enough to use as an every day mouse and has optional features that can be used for gaming. Overall, I think this is a better mouse than the Corsair and so long as it holds up, I'll keep my review at 5 stars.

Update: I'm starting to think these rather expensive gaming mice are just a cash grab. The middle mouse button on this one failed to scroll properly after only 29 days of use. Thank goodness I was still within the Amazon return window. Mice have been around for a long time and the tech to make them reliable has also been around for a long time. Something is wrong with the middle mouse button on these gaming mice, this is the second one from two different companies to fail shortly after purchase. I'll get this one replaced, but my next mouse is going to be a cheap one. At least they work reliably for a good long time. This is unacceptable to have premature failures like this on $50 mice when the $12 special will go for a decade.

2 people found this helpful

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Luis C.

Right click doesn't hold. Keeps double clicking

July 11, 2019

Style: HERO sensorVerified Purchase

Purchased this mouse on July 2nd and as of the day of this review the mouse went from being a 5 to a 1. I really expected so much more out of Logitech and incredibly upset that in less then a month the mouse is already giving me issues. I purchased this mouse to replace my old razer deathadder which lasted me for approximately 3 years. I figured since I already owned the G402 that it would make sense to upgrade to a G502 and give it a shot with the weights feature. The weights were pretty nice and helped in a way, but what makes me give this mouse a 1 rating is the right click problem that so many people complained about. So when I play Overwatch I play A LOT of widow and recently the right click would always double click as I'm sitting there scoped in. It happened so frequently that I can't even play the game properly. So if you're looking for a game that you need to scope STAY AWAY. The double clicking is truly a problem and I decided to risk purchasing this mouse even after seeing so many complain about it in the reviews. So again, if you need to hold your clicks, keep searching for another mouse. Shame on you Logitech :(

3 people found this helpful

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Sharah

Doesn’t last bought in April buttons not working in July

August 4, 2019

Style: HERO sensorVerified Purchase

Bought this for my husband and he really liked it however it didn’t last long. My husband plays wow and other pc games and this mouse didn’t last but a few months. We purchased it April 2019 and are having issues with the buttons no longer working properly. My husband takes care of his electronics so they usually last years. His last gaming mouse lasted 5 years. So it’s not user mishandling. I’d go with a different option if you want it o last longer than a couple months

3 people found this helpful

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11 comment

ASBaumgarten

Persistent issues

August 21, 2019

Style: HERO sensorVerified Purchase

Update Aug 29, 2019: I submitted a support ticket to Logitech a week ago, and I have not gotten any response from their support other than the initial confirmation with the support ticket number. The same day I submitted my support ticket I went and bought a SteelSeries Rival 600 to hold me over until I would hopefully receive a replacement from Logitech, but after using the Rival 600 I can say I will not be going back to Logitech for a gaming mouse ever again.

TL;DR: This mouse has a sensor issue present in both of the ones I have and the 2nd one I received directly from Logitech support had developed an issue with its right-click in only 3 months of use.

I got the G502 HERO as a replacement to my long time favorite mouse the G502 Proteus Core. The decision to upgrade was due to natural wear on the Proteus Core from over years of use along with the desire to have better software support for managing mouse profiles and settings through the newer Logitech G HUB software.

My first HERO mouse arrived at the beginning of April, and from day one I had some issues getting the thing configured. With the Proteus Core I had been using the Logitech Gaming Software to manage profiles, lights, and configurations but I want to make sure I was using the recommended software with the new HERO mouse. I opted to uninstall the LGS so that I could install G Hub without any worry of problem or conflict between the two pieces of software. When attempting to install G Hub it would get stuck at the "Downloading and Installing" part of the installer, and this was after leaving it be for almost an hour. After killing the install process, I scoured my systems for remnants of LGS from AppData folders to Registry entries to make sure I deleted anything that could cause conflict. Upon rebooting I attempted to install G Hub again only to yield the same issue I encountered before all of this taking on Windows 10 Pro 1809 at the time. Since I couldn't get the G Hub software working I figured I would have to reset or reinstall Windows to make sure the software was working with a blank slate, but I was not about to reinstall my whole OS to test that theory just to get my mouse to work so I resorted to reinstalling LGS to get my new HERO mouse configured.

Now that the mouse had been configured to my preferred button layout and DPI setting, I was able to starting using it normally. To make sure everything felt normal I quickly went through a couple of my regular games to verify that my muscle memory was still relevant since the HERO is the exactly same form factor as the Proteus Core. The new mouse was proving to be what I had hoped for, barring the earlier dilemma with the software.

Over the course of April I occasionally had something very strange happen while in use; at random times without predictors or warning my cursor on screen would shoot to one of the corners of my screen and get pinned there. In FPS games this would cause my character to suddenly start staring at the ground or the sky while rapidly spinning in one direction, indicating that the mouse was perceiving continuous horizontal and vertical inputs despite the mouse being stationary. This could only be interrupted by lifting the mouse off of the mousepad, a CORSAIR MM600, and setting it back down, which would stop the constant input and everything would go back to normal. In over 6 years of gaming on PC, 3 of which were with the Logitech G502 Proteus Core, I had never encountered any issue like this with any of the Razer or Logitech mice I had used up to that point.
Come mid May the issue had persisted, so I found a day to reinstall Windows 10 to the latest version 1903 in the hopes that finally being able to run the G Hub software would somehow magically fix what I believe to be a sensor issue with the mouse itself. With Windows 10 1903 installed, the G Hub software finally complete its own installation without an issue, but the cursor still continued to randomly get pinned to a corner of the screen without warning.

Since I had confidently ruled out software, I decided to contact Logitech support. After explaining everything to the support agent, they decided that they would send me a new replacement mouse which arrived only a few days later. Within only a couple weeks I experienced the cursor issue again with the replacement HERO mouse from Logitech support, but it seemed to happen less often so I dealt with it.

It has been over 3 months since getting the replacement and now the replacement had developed its own issue with the right-click being unable to be consistently held down.

I want to love this mouse, but unless Logitech can improve their QC I cannot recommend them at this time.

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Dmitriy Yevseyev

Double click Left Mouse Button && Moving on its own

November 1, 2019

Style: HERO sensorVerified Purchase

The mouse started double clicking a few months after first use (like 2 or 3 months).
I needed the mouse and decided I could live with it but now (5 months) it's become very bad.
It double click 90% of the time and it also decides to move a few centimeters every now on then on its own.
I should have just bought a mx518 from ebay or something, that mouse lasted me 5 years before its decomposition (sticky surface) became unbearable.

2 people found this helpful

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Jerry Yi

Not as good as the original

September 16, 2019

Style: HERO sensorVerified Purchase

I used to own the original version of the G502 and has lasted me 5 years with no problems at all.

I decided it was time for an upgrade to the latest version for the RGB, but this newest version has been extremely disappointing. Within a month my left mouse button developed issues that resulted in clicking when there is no input, clicks not registering when there is input, and double clicking when releasing the button.

I spent 3 weeks with Logitech support to try to get it RMAed and the process was just pain staking. I ended up reaching out to Amazon and they very graciously sent me a free replacement and saved me the hassle of having to jump through the numerous hoops with Logitech.

My replacement mouse is already displaying the same symptoms of the first mouse. Less than a month in and I get phantom clicks and unintended double clicks.

There was a time I swore by Logitech peripherals, but I think it's time to shop for a different brand. If you're looking to buy this for gaming, I recommend you look elsewhere.

One person found this helpful

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