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  • Intuit QuickBooks Desktop Premier 2019 [PC Disc][Old Version]
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Customer reviews

3.9 out of 5 stars
3.9 out of 5
53 customer ratings
5 star
51%
4 star
23%
3 star
8%
2 star
5%
1 star
13%
Intuit QuickBooks Desktop Premier 2019 [PC Disc][Old Version]

Intuit QuickBooks Desktop Premier 2019 [PC Disc][Old Version]

byIntuit, Inc.
Price:$349.95+ Free shipping with Amazon Prime
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Top positive review

See all 40 positive reviews›
JImK
4.0 out of 5 starsI have a similar problem as the first reviewer
October 1, 2018
The CD came in an envelope, no box, with no license or product code. An email contained this information but the link to download the software does not work. Luckily, I did not need it. I have not been to my client yet to test the codes provided in the email. I will update this review after I install the product at the customer's location. Every other time I have purchased QuickBooks in the past, the codes are included in the box. This does not make me comfortable.
Update: I did successfully install this and the supplied codes worked.
Read more
16 people found this helpful

Top critical review

See all 11 critical reviews›
Don W. Lemin
1.0 out of 5 starsQuickbooks RIP OFF, Worst Version EVER, DO NOT BUY, YOU WILL LOSE DATA
March 19, 2019
I have been using Quickbooks Premier 2016 with no problems. However, Quickbooks is discontinuing payroll on 2016, thus FORCING an upgrade.

Unfortunately, the upgrade is so full of bugs as to be unusable. The employee and payroll data have completely disappeared. Other problems prevent backing up data.

Over 8 hours on the phone with support could not solve the problems.

So, not only is this product a total rip off, piece of sh*t,
BUT also
Quickbooks is using extortion tactics to FORCE people to buy it!

I have been a loyal Quickbooks user for more than 30 years, but no more. They have lost a customer.

DO NOT BUY THIS GARBAGE unless you want to lose data.
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18 people found this helpful

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The manufacturer commented on the review below
Don W. Lemin
1.0 out of 5 starsQuickbooks RIP OFF, Worst Version EVER, DO NOT BUY, YOU WILL LOSE DATA
March 19, 2019
Verified Purchase
I have been using Quickbooks Premier 2016 with no problems. However, Quickbooks is discontinuing payroll on 2016, thus FORCING an upgrade.

Unfortunately, the upgrade is so full of bugs as to be unusable. The employee and payroll data have completely disappeared. Other problems prevent backing up data.

Over 8 hours on the phone with support could not solve the problems.

So, not only is this product a total rip off, piece of sh*t,
BUT also
Quickbooks is using extortion tactics to FORCE people to buy it!

I have been a loyal Quickbooks user for more than 30 years, but no more. They have lost a customer.

DO NOT BUY THIS GARBAGE unless you want to lose data.
18 people found this helpful
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The manufacturer commented on this review (What's this?)
Intuit Support SpecialistMANUFACTURER8 months ago
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Hi Don,

We'd first like to thank you for using our software to back your business during these past 30 years. QuickBooks wouldn't be what it is today without longtime customers like you. Our goal is to continue improving our desktop programs so they'll become an even more versatile tool for your business. That's why each new version of QuickBooks includes new features and improvements based on our customers' feedback. Enhancing our software and simultaneously supporting older versions is quite a balancing act, which is why we discontinue services (Payroll, Online Banking, etc.) for versions that are older than 3 years.

When upgrading, the last thing you should have to worry about is losing payroll data. We'd like an opportunity to pick up where our previous agents left off and get to the bottom of this issue. So we can get brought up to speed on this situation, please send us (QBCares@Intuit.com) the case number for your last phone call and a summary of the data that's missing. If live support is preferable, our team can also be reached via Facebook (@IntuitQuickBooks) and Twitter (@QBCares). We'll make sure this is sorted out for you.

All the best,
Kristian, The QuickBooks Team
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The manufacturer commented on the review below
JImK
4.0 out of 5 starsI have a similar problem as the first reviewer
October 1, 2018
Verified Purchase
The CD came in an envelope, no box, with no license or product code. An email contained this information but the link to download the software does not work. Luckily, I did not need it. I have not been to my client yet to test the codes provided in the email. I will update this review after I install the product at the customer's location. Every other time I have purchased QuickBooks in the past, the codes are included in the box. This does not make me comfortable.
Update: I did successfully install this and the supplied codes worked.
16 people found this helpful
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11 comment Report abuse
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER1 year ago (Edited)
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Hi James. I'm thrilled to read you could successfully install the software with the supplied codes. With this said, I want to ensure you always feel comfortable with QuickBooks by your side. Should you ever have questions or need anything, please feel more than free to reach out to our product experts on Facebook (Intuit QuickBooks) or Twitter (QBCares). They'd be glad to be of assistance and are available M-F from 8 a.m. until 10 p.m. EST. The peace of mind you deserve is only ever just a message away, and I wish you and your client continued success ahead!

Jess, The QuickBooks Team
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The manufacturer commented on the review below
brian k. bryan
1.0 out of 5 starsCD code did not work, download link did not work
September 30, 2018
Verified Purchase
The CD came in an envelope with no license or product code. The email contained this information but it did not work. The link to download the software did not work!
19 people found this helpful
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER1 year ago
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Hi Brian. I'm here to ensure you can successfully activate your software and get it working. While this Community-hosted article has background on what to do if you encounter problems with the license or product code during registration (https://community.intuit.com/articles/1437411), I'm in your corner and will exhaust my resources to get you squared away. At your earliest convenience, please feel welcome to reach out to me directly at QBCares@intuit.com. That's my inbox, and I have the tools to help.

I'll be on the lookout for your message and look forward to talking soon.

Jess, The QuickBooks Team
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The manufacturer commented on the review below
Freedom Builders
2.0 out of 5 starsI Despise Interruptions - Getting tired of swatting annoyances
May 30, 2019
Verified Purchase
I've been using Quickbooks for quite a few years. I have two 'versions' now, One for my retail and one for my remodeling which are 4 computers. (Desk/Lappy Contractor - another Desk/Lappy Retail) So what I am about to outline below, I experience 4 times the aggravation

Why do tech companies find it so amusing to interrupt the user as they are trying to be productive with periodic advertisements popups? I HATE THAT! C'mon, we get the OS being annoying, we get our software being annoying, we have our phone being annoying and we have clients being annoying, salespeople being annoying and our government being annoying. How would software companies like me to plaster a banner across their windshield as they are driving down the road or across their office window? It doesn't stop there though, how about those annoying yellow What's New crap plastered all over the programs interface. Gee like we didn't see the same thing when we first installed and after every beta update...aka patch... grr.

Program takes awhile to load despite having a high powered multi-core, 32GB Mem, on NVMe SSDs. Maybe because it's phoning home on which ad to popup first and the multiple component processes it has firing up by default despite not really needing ALL of them depending on how you are using it. Maybe because it has to hook IE because it's IE dependent or it could be bad coding because of the redundant copy and pasting from one version to another. You ever notice how they don't iron out the bugs before the release their next beta... I mean... version? Maybe it's the snoopervising scripts that a lot of these companies like to insert calling it 'telemetry'. Personally, I think it's a combination of it all.

I forgot to mention in my initial review/experience the excessively high CPU use while sitting idle over a bit of time. Eventually you hear your cooling fans ramp up and discover QBW32.EXE is churning your CPU 50 - 60 %

That all said, it does have it's uses and helps tremendously in keeping track of stuff, correlating stuff and managing certain stuff assuming it's doesn't bug out and you can actually find out how to do what you are trying to do, making sense out of their 'Help'.

Which leads me to ...
Outsourced support help from glorified FAQ script answer kiddies who don't know how to do much but parrot stuff from a script.
4 people found this helpful
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER6 months ago
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Hello Freedom Builders,

We appreciate you taking the time to write a review and give us your feedback. Our goal is to make sure you're happy with all aspects of our product, whether it's the software or the support you reach out to for help. The pop-ups are our way to inform you of different products and services available. However, you can turn this feature off. This can be done by doing the following:

- Click Edit in the top bar and choose Preferences.
- Select the General option on the left.
- Choose the My Preferences tab.
- Check off the "Turn off pop-up messages" for products and services box.
- Click OK.

I'm also happy to look into why your QuickBooks is loading slowly despite your computer's high specs. If you'd like, please email me at QBCares@intuit.com and I'll exhaust all resources to make sure you can start working as quickly as possible. There's the option to work with our team via Facebook (@IntuitQuickBooks) or Twitter (@QBCares) as well if you'd prefer.

Thanks again and I hope to hear from you soon.
Jen, The QuickBooks Team
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The manufacturer commented on the review below
Amazon Customer
1.0 out of 5 starsWill review later if i get one that works
January 9, 2019
Verified Purchase
HOW DO I GET MY MONEY BACK? HUGE SCRATCH ACROSS THE DISC COULDN'T EVEN LOAD THE PROGRAM ON MY PC. STUCK WITH $300 SCARECROW CHARM AT THE MOMENT.
9 people found this helpful
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER11 months ago
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Thank you for letting us know about the scratch on the disc you ordered. Rest assured, you can still download QuickBooks even without the disc, so long as you have your license and product numbers. The information should be located on the front of the disc or somewhere within the box. You can download a digital installer from our download center. You won't have to pay for it, either. This link will take you there: https://downloads.quickbooks.com/app/qbdt/products
Once there, select your country, then the edition of QuickBooks, and finally the version. You will then be provided with an installer to use. Just in case you need it, here's an article that will walk you through the installation process with the digital installer: https://quickbooks.intuit.com/community/Getting-Started/How-to-Install-QuickBooks-Desktop/m-p/201334

I hope this information helps you. should you need any assistance, be sure to reach out to our Customer Support team ( https://help.quickbooks.intuit.com/en_US/contact ) or the Product Experts on Facebook (Intuit QuickBooks) and Twitter (QBCares). The social media teams are available Monday through Friday, from 8 am to 10 pm EST.

Thank you again for reaching out and letting us know about the damaged disc.
Clay, The QuickBooks Team
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The manufacturer commented on the review below
Dr. von Weyh
3.0 out of 5 starsMS Excel 365 not working well with QB
April 5, 2019
Verified Purchase
Many of the functions in "Summarizing Data In MS Excel" (365) no longer work. Using QB Payroll; we used the "State Wage Listings" TAB to print reports to pay Local Taxes. It was a quick and easy way to file reports and calculate the differences between Federal, State, and Local Payroll taxes. Now all that shows up is "Federal Unemployment". We were on line with QBs for over two hours. Finally, they determined that MS and QB software were no longer exchanging information in this area. We were the first to report it. If it is ever fixed we will update our REVIEW.
2 people found this helpful
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER6 months ago
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Hello Dr. von Weyh,

We'd like to offer our assistance and ensure that the "Summarize Payroll Data in Excel" feature is functioning properly. To resolve this, we recommend running the report from previous quarters and then selecting "Yes" when asked to update. Should this not work, please reach out to us via email (QBCares@intuit.com) and we'll exhaust all resources to get you back up and running.

Best wishes,
Jen, The QuickBooks Team
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The manufacturer commented on the review below
Granville W.
4.0 out of 5 starsHow to figure out any problems that may arise
January 22, 2019
Verified Purchase
I have been using Quick Books for several years, it was working for me. The 2019 with new features takes some getting used to and figuring out the bugs and out to fix them. I have been using 2019 for almost three months now and it is working great for me
3 people found this helpful
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER10 months ago
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Hi Granville W.! Thanks for sharing your review of QuickBooks with us, and for letting us know the program is working great for you. While using the program, if any other bugs show up I encourage you to check out our QuickBooks Community website. It's an excellent online resource hub where you can search through a plethora of self-help articles and participate in customer-driven conversations from users just like you. This link will take you there: https://quickbooks.intuit.com/community/US-QuickBooks-Community/ct-p/community-us

Thanks again for taking the time to review, Granville W.!

Clay, The QuickBooks Team
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The manufacturer commented on the review below
Angel
5.0 out of 5 starsFast shipping!
April 17, 2019
Verified Purchase
The only thing I have to say is it would have been helpful if somewhere it told you to remove your old version before installing this one. In the end it all worked out ok and I’m very satisfied.
2 people found this helpful
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER7 months ago
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Hi Angel. I'm glad you were able to download and install your new version of QuickBooks Premier 2019.

In the future, you can try reaching out to us on Facebook (@IntuitQuickBooks) or Twitter (@QBCares) so we are able to help you with that.

Enjoy!
Grant, The QuickBooks Team
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The manufacturer commented on the review below
Ken Campbell
5.0 out of 5 starsonline banking costs 9.95 per month
March 26, 2019
Verified Purchase
Much improved since my last version in 2007. Using this for small business. I just recently purchased the software, I have not begun to learn everything the software will do. So far so good
One person found this helpful
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER8 months ago
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Hello Ken,

Thank you for being such a long time user of our software. We here at Intuit are thankful that you chose to let us support you in your growth. Online banking with us is free, however, some banks do charge a fee. Since the last version you used was in 2007, you'd probably like to check out all the cool features we've added over the years: https://quickbooks.intuit.com/community/forums/searchpage/tab/message?advanced=false&allow_punctuation=true&q=What%27s+new+in+QuickBooks+Desktop+for+Windows+&settlc=true.


Cheers!
Grant, The QuickBooks Team
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The manufacturer commented on the review below
Erica R.
5.0 out of 5 starsExactly what I ordered
May 5, 2019
Verified Purchase
Nothing much to say about it except its authentic and works, if youre familiar with quickbooks. I ordered it to replace an old system and am satisfied
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Intuit Social Support SpecialistMANUFACTURER7 months ago
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Hi there, Erica! Thank you for taking the time to review. I'm happy to hear your new QuickBooks Premier was exactly what you were looking for. Please know that if you ever need help in the future, you can always turn to the Product Experts on our official Facebook (Intuit QuickBooks) and Twitter (QBCares) pages.

Additionally, our Community is an excellent place to go for self-help. Filled with a library's worth of QuickBooks insights, you're sure to find the help you need. The following link will take you there if you're interested: https://quickbooks.intuit.com/community/US-QuickBooks-Community/ct-p/community-us

Wishing you continued success going forward, thank you again for reviewing QuickBooks, Erica!

Grant, The QuickBooks Team
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