Amazon.com: Customer reviews: QuickBooks Desktop Premier 2019 [PC Disc]

Top positive review

I have a similar problem as the first reviewer

October 1, 2018

The CD came in an envelope, no box, with no license or product code. An email contained this information but the link to download the software does not work. Luckily, I did not need it. I have not been to my client yet to test the codes provided in the email. I will update this review after I install the product at the customer's location. Every other time I have purchased QuickBooks in the past, the codes are included in the box. This does not make me comfortable.
Update: I did successfully install this and the supplied codes worked.

16 people found this helpful

Top critical review

See all 13 critical reviews›

Don W. Lemin

Quickbooks RIP OFF, Worst Version EVER, DO NOT BUY, YOU WILL LOSE DATA

March 19, 2019

I have been using Quickbooks Premier 2016 with no problems. However, Quickbooks is discontinuing payroll on 2016, thus FORCING an upgrade.

Unfortunately, the upgrade is so full of bugs as to be unusable. The employee and payroll data have completely disappeared. Other problems prevent backing up data.

Over 8 hours on the phone with support could not solve the problems.

So, not only is this product a total rip off, piece of sh*t,
BUT also
Quickbooks is using extortion tactics to FORCE people to buy it!

I have been a loyal Quickbooks user for more than 30 years, but no more. They have lost a customer.

DO NOT BUY THIS GARBAGE unless you want to lose data.

16 people found this helpful

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The manufacturer commented on the review below

Don W. Lemin

Quickbooks RIP OFF, Worst Version EVER, DO NOT BUY, YOU WILL LOSE DATA

March 19, 2019

Platform: PC DiscEdition: PremierSubscription Length: 1 UserVerified Purchase

16 people found this helpful

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33 comments

The manufacturer commented on the review below

JImK

October 1, 2018

Platform: PC DiscEdition: PremierSubscription Length: 1 UserVerified Purchase

16 people found this helpful

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11 comment

The manufacturer commented on the review below

brian k. bryan

CD code did not work, download link did not work

September 30, 2018

Platform: PC DiscEdition: PremierSubscription Length: 1 UserVerified Purchase

The CD came in an envelope with no license or product code. The email contained this information but it did not work. The link to download the software did not work!

18 people found this helpful

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22 comments

The manufacturer commented on the review below

Nicholas

Love the new version

November 15, 2018

Platform: PC DownloadEdition: PremierSubscription Term Name: 1 UserVerified Purchase

It has a few updates which are great. I had no problem downloading it and it worked on first install/upgrade.

8 people found this helpful

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11 comment

The manufacturer commented on the review below

Freedom Builders

I Despise Interruptions - Getting tired of swatting annoyances

May 30, 2019

Platform: PC DiscEdition: PremierSubscription Length: 1 UserVerified Purchase

I've been using Quickbooks for quite a few years. I have two 'versions' now, One for my retail and one for my remodeling which are 4 computers. (Desk/Lappy Contractor - another Desk/Lappy Retail) So what I am about to outline below, I experience 4 times the aggravation

Why do tech companies find it so amusing to interrupt the user as they are trying to be productive with periodic advertisements popups? I HATE THAT! C'mon, we get the OS being annoying, we get our software being annoying, we have our phone being annoying and we have clients being annoying, salespeople being annoying and our government being annoying. How would software companies like me to plaster a banner across their windshield as they are driving down the road or across their office window? It doesn't stop there though, how about those annoying yellow What's New crap plastered all over the programs interface. Gee like we didn't see the same thing when we first installed and after every beta update...aka patch... grr.

Program takes awhile to load despite having a high powered multi-core, 32GB Mem, on NVMe SSDs. Maybe because it's phoning home on which ad to popup first and the multiple component processes it has firing up by default despite not really needing ALL of them depending on how you are using it. Maybe because it has to hook IE because it's IE dependent or it could be bad coding because of the redundant copy and pasting from one version to another. You ever notice how they don't iron out the bugs before the release their next beta... I mean... version? Maybe it's the snoopervising scripts that a lot of these companies like to insert calling it 'telemetry'. Personally, I think it's a combination of it all.

I forgot to mention in my initial review/experience the excessively high CPU use while sitting idle over a bit of time. Eventually you hear your cooling fans ramp up and discover QBW32.EXE is churning your CPU 50 - 60 %

That all said, it does have it's uses and helps tremendously in keeping track of stuff, correlating stuff and managing certain stuff assuming it's doesn't bug out and you can actually find out how to do what you are trying to do, making sense out of their 'Help'.

Which leads me to ...
Outsourced support help from glorified FAQ script answer kiddies who don't know how to do much but parrot stuff from a script.

2 people found this helpful

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22 comments

The manufacturer commented on the review below

Amazon Customer

Will review later if i get one that works

January 9, 2019

Platform: PC DiscEdition: PremierSubscription Length: 1 UserVerified Purchase

HOW DO I GET MY MONEY BACK? HUGE SCRATCH ACROSS THE DISC COULDN'T EVEN LOAD THE PROGRAM ON MY PC. STUCK WITH $300 SCARECROW CHARM AT THE MOMENT.

6 people found this helpful

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11 comment

The manufacturer commented on the review below

Dr. von Weyh

MS Excel 365 not working well with QB

April 5, 2019

Platform: PC DiscEdition: PremierSubscription Length: 1 UserVerified Purchase

Many of the functions in "Summarizing Data In MS Excel" (365) no longer work. Using QB Payroll; we used the "State Wage Listings" TAB to print reports to pay Local Taxes. It was a quick and easy way to file reports and calculate the differences between Federal, State, and Local Payroll taxes. Now all that shows up is "Federal Unemployment". We were on line with QBs for over two hours. Finally, they determined that MS and QB software were no longer exchanging information in this area. We were the first to report it. If it is ever fixed we will update our REVIEW.

2 people found this helpful

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11 comment

The manufacturer commented on the review below

Granville W.

How to figure out any problems that may arise

January 22, 2019

Platform: PC DiscEdition: PremierSubscription Length: 1 UserVerified Purchase

I have been using Quick Books for several years, it was working for me. The 2019 with new features takes some getting used to and figuring out the bugs and out to fix them. I have been using 2019 for almost three months now and it is working great for me

3 people found this helpful

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11 comment

The manufacturer commented on the review below

Suzanne F.

Multiple small businesses

January 2, 2019

Platform: PC DownloadEdition: PremierSubscription Term Name: 1 UserVerified Purchase

This program is wonderful for keeping books for several small business ventures separate and organized!

5 people found this helpful

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11 comment

The manufacturer commented on the review below

JonTop Contributor: Pets

It's ok... the same old QuickBooks with little improvement

June 12, 2019

Platform: PC DownloadEdition: PremierSubscription Term Name: 1 UserVerified Purchase

I had to buy this because they force you to get a new version every 3 years otherwise things like Payroll and accepting payment stop working, even though you're paying for those things separately every month. Go figure. But there is very little improvement to the product between 2019 and 2016, which is what I had before. So that's why I give it 3 stars. It doesn't seem faster, there are still annoying quirks like hitting "CTRL + C" to copy something out of a text box goes to the Customer screen instead of copies etc. It's not my favorite accounting program by a long shot, but we have to use it.

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