Top critical review
Why return a ruined product?
June 26, 2019
UPDATE: 2 stars instead of 1 because when the replacement arrived, the lettering was exactly the same, so I guess that's how it's supposed to be. Personally, I would prefer each letter to be there completely, but I guess that's the way it's designed to look.
ORIGINAL POST: Well, when I got the shirt, I immediately noticed the lettering was splotchy. Parts of the transfer were missing. I then took the shirt out of the plastic bag only to notice the tissue paper was completely stuck to the transfer and there was no way to remove it without ruining the lettering and design even more. I tried the shirt on to make sure it was the size I needed before submitting it for a replacement. It fit just fine - not too loose and not too tight. I felt like the baby bear - it fit just right.
The only problem I have about getting a replacement is we have to return the one that's ruined. Granted, we don't have to pay for the return, but we have to go out of our way to ship a ruined product back. Why couldn't they just ship a new one and have us donate the original one?