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eufy BoostIQ RoboVac 11S (Slim), Robot Vacuum Cleaner, Super-Thin,...
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Customer reviews
- eufy BoostIQ RoboVac 11S (Slim), Robot Vacuum Cleaner, Super-Thin,...
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- Customer reviews
Top positive review
Great and Easy to Use!
August 5, 2018
Background: I have a shedding dog, so I bought this in hopes that by running it every-day, it would pick up on some of the dog hair on the floor.
What I like:
-VERY easy to use.
-easy to follow instructions
-has a sticker on the bottom so if it ever stops and beeps, you can flip it over and it says exactly what the beeps mean (one beep means one thing, two beeps means another--which is SUPER helpful!).
-color on top clearly shows what mode it is in (blue-ready to go, orange-needs to charge, red-problem to fix-such as emptying the tray).
-very quiet. I can work on stuff with it in the room and it does not bother me at all (my dog also does not mind it).
-works great on white carpet and easily transitions from my living room to dining room (which has a slight bump).
-when its low on battery, it does not die where it is at, it just turns off the vacuum then finds the home doc and charges itself.
-just works really well. I run it everyday and I am impressed by how much stuff it gets (especially when it goes under things such as the couch).
-if it gets caught on a cord, it usually takes 5-10 seconds but then it stops the suctioning and moves away (releasing the cord or other item). However if you have a small cord you should put it up (and you should regardless, I just noticed it doing this a few times and thought it was neat, but I do try to pick up all cords).
What could be improved:
-nothing really in particular to this.
-It does not work well on anything black, but this is true for all robot vacuums. It sometimes gets stuck when it goes on the black carpet we have with the black chairs (I suspect because it can not detect them), but this has not happened often. My dog has a black mat for her food and water and it always bumps into it and spills the water, but again, this would occur with any robot vacuum.
-Also, make sure the doc is against a wall because otherwise it will move and never charge (self explanatory, but I did not do the first time and it kept trying to doc and was just pushing the doc around the floor).
-Finally, you do have to dump out the vacuum particles almost every time you run it (if you do a full circle/battery cycle). It is really easy to dump and beeps when it needs to be emptied. Again, nothing really negative, just something to note.
Overall, I really like this! It does a nice job cleaning up the dog hair and other things that get on my floor and saves me a lot of time not vacuuming daily. If you have a dog, I would watch them with this first before you use it. My dog was initially scared of it but sniffed it's "butt" and now they are cool and she does not mind it at all. Pleased with this product and would recommend! :)
**UPDATE**
On another note, Eufy has amazing customer service! I received an email from them addressing each of my "what could be improved" components with more information on the product. Very impressed.
What I like:
-VERY easy to use.
-easy to follow instructions
-has a sticker on the bottom so if it ever stops and beeps, you can flip it over and it says exactly what the beeps mean (one beep means one thing, two beeps means another--which is SUPER helpful!).
-color on top clearly shows what mode it is in (blue-ready to go, orange-needs to charge, red-problem to fix-such as emptying the tray).
-very quiet. I can work on stuff with it in the room and it does not bother me at all (my dog also does not mind it).
-works great on white carpet and easily transitions from my living room to dining room (which has a slight bump).
-when its low on battery, it does not die where it is at, it just turns off the vacuum then finds the home doc and charges itself.
-just works really well. I run it everyday and I am impressed by how much stuff it gets (especially when it goes under things such as the couch).
-if it gets caught on a cord, it usually takes 5-10 seconds but then it stops the suctioning and moves away (releasing the cord or other item). However if you have a small cord you should put it up (and you should regardless, I just noticed it doing this a few times and thought it was neat, but I do try to pick up all cords).
What could be improved:
-nothing really in particular to this.
-It does not work well on anything black, but this is true for all robot vacuums. It sometimes gets stuck when it goes on the black carpet we have with the black chairs (I suspect because it can not detect them), but this has not happened often. My dog has a black mat for her food and water and it always bumps into it and spills the water, but again, this would occur with any robot vacuum.
-Also, make sure the doc is against a wall because otherwise it will move and never charge (self explanatory, but I did not do the first time and it kept trying to doc and was just pushing the doc around the floor).
-Finally, you do have to dump out the vacuum particles almost every time you run it (if you do a full circle/battery cycle). It is really easy to dump and beeps when it needs to be emptied. Again, nothing really negative, just something to note.
Overall, I really like this! It does a nice job cleaning up the dog hair and other things that get on my floor and saves me a lot of time not vacuuming daily. If you have a dog, I would watch them with this first before you use it. My dog was initially scared of it but sniffed it's "butt" and now they are cool and she does not mind it at all. Pleased with this product and would recommend! :)
**UPDATE**
On another note, Eufy has amazing customer service! I received an email from them addressing each of my "what could be improved" components with more information on the product. Very impressed.
2,613 people found this helpful
Top critical review
Ratings inaccurate
August 6, 2018
I ordered this vacuum and when I read the set up instructions, I was shocked to learn it basically needs its own room to dock in. There needs to be 6 clear feet on each side and several feet in front. It’s ironic since I purchased it for a small home never thinking it’s docking space would be an issue. I also was unable to provide this review for several weeks leading me to conclude that the ratings are inaccurate.
I have to say that the customer service is excellent. Item was returned with no issues and I received an immediate response to this comment.
I have to say that the customer service is excellent. Item was returned with no issues and I received an immediate response to this comment.
1,022 people found this helpful
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July 24, 2018
I wanted to love this. It's just ok. We have both medium pile and low pile carpets. This vacuum works great on the medium pile (surprisingly!!), but in the low pile areas, I just watch it brush away the dirt or roll right over it, leaving the room just as dirty. You'd think it would be the opposite and work great on the smooth floor. Not so much. This is disappointing because we wanted the vacuum mainly for that area of our home, and we chose this model because we thought it would work well in the whole house instead of just that part. I guess I'm just left wanting more from it.
UPDATE: I have changed my original rating of 2 stars to 4 stars. This company reached out to me and gave me different suggestions of things to try in order to meet our needs. They are amazing to work with!! Although it still doesn't work quite as well on the low pile areas as we'd like, we are in much better shape now that we've been conversing with the company. A++++++ customer service!!!!
UPDATE: I have changed my original rating of 2 stars to 4 stars. This company reached out to me and gave me different suggestions of things to try in order to meet our needs. They are amazing to work with!! Although it still doesn't work quite as well on the low pile areas as we'd like, we are in much better shape now that we've been conversing with the company. A++++++ customer service!!!!
July 21, 2018
I have been researching various brands of Robot Vacuums for several months. I recently discovered 'Eufy', a brand I hadn't seen before but it was listed as 80+% customer satisfaction in Consumer Reports. The Eufy 11S price, suction power, running time & it's super-thin design (easily slips under my kitchen chair legs, coffee table, etc) met my major criteria. I've had it for 3 days now and I love it! It easily moves from tile, wood to carpet floors and it's quiet. Each time I cleanout it's dustbin, I'm pleasantly surprised by how much dog hair & dirt it collects (I have 2 big dogs). My only issue is that it has trouble docking, when it's returning to the Charging Base (or I would have given it 5 Stars). The Charger is on a flat surface and against the wall but when it's docking it seems like the Base isn't heavy enough. So I'm going to contact Eufy & see if there's a solution. If you're looking for an affordable, high power, quiet RoboVac I highly recommend Eufy 11S. Fyi, you can't program it via your smartphone or Alexa but that wasn't a major need for me.
January 20, 2019
I got an iRobot Roomba 690 vacuum for Christmas and love it. I have not manually vacuumed since Christmas! As I live in a two story house, I decided to purchase another robotic vacuum, and seeing the Eufy was rated as the “best of 2018” I decided to get it. Both vacuum’s appear to do the job, and I would like to compare them:
The Eufy has two brushes on either side, whereas my Roomba has only one. I find that the Eufy appears to clean the general floor area, and then go back for edges, and the two side brushes help with this. Both are a little “stupid.” I try not to watch them do their job as I consistently want to interfere and nudge them where I see actual dirt/particles on the floor. Both will go seemingly all around dirt, retreading spots they’ve already been (and wasting battery life in the process) rather than moving along any real sensible path. However, I have also noticed that the Eufy seems to go along straighter paths/lines than the Roomba. However, both are supposed to return to their bases when the job is complete. The Eufy has found its way back to its base one time as far as I can determine. The Roomba finds its way back about 1/2 of the time. The Eufy will continue to run if picked up, the Roomba shuts itself down immediately.
The Eufy is slimmer than the Roomba. I find that the Eufy tends to get stuck less frequently than the Roomba. For example, it can go under my coffee table that sits close to the floor, whereas the Roomba would get it’s front stuck under the coffee table and signal for help. The Eufy has gotten itself stuck about twice since I’ve had it, and each time it is under the chairs at my dining room table… it is a little wide and has gotten stuck between the legs. The Roomba frequently gets itself into jams, and only seems to turn left when trying to get out of them…
In terms of navigation, both do their jobs in an almost haphazard fashion. I would like to see them have an actual “dirt sensor” that would lead them toward areas with noticeable particles. The Roomba does have some sort of sensor as when it finds an especially dirty area it will swirl around it several times. The Eufy apparently has a mode where it applies extra suction, but I’m unsure if it automatically switches to this or if it has to be manually set to do so.
The Roomba DOES NOT LIKE BLACK RUGS or heavy pile rugs. I have two rugs that are edged in black, and the Roomba senses a barrier and either will not go onto the rug or will get stuck shortly after moving onto it. I also have a medium pile rug with some black squares on it and the Roomba dies out on the rug every single time. The Eufy navigates these FAR BETTER… both the medium pile rug as well as rugs lined in black or having black squares.
The Roomba bangs into furniture and other items sometimes quite violently. I have a very heavy antique mirror that the Roomba banged into and it came crashing to the floor. I also have some large candles on either side of the fireplace that the Roomba knocked around like crazy every day. The Eufy seems to notice edges better and will actually stop itself when it comes close to an object and move around it without hitting it, or, if it does go toward it, it is far more gentle. However, this sensor also can impede its capacity to go under objects like couches. The Roomba alway went under my couch, whereas I don’t think the Eufy has ever been under it as it appears to sense it as a barrier and goes along the front of it only.
While both say they have edge sensors, neither the Roomba nor the Eufy seem to be able to navigate edges to stairs very well at all. While neither have actually flung themselves over, they both get stuck at the edge with a wheel or two over and have to be saved. So some barrier is necessary to prevent them from falling over the edges of stairs.
The Eufy to be FAR quieter than than the Roomba. Sometimes when it is running I can’t even hear it.
The Eufy I have has a remote and is not connected to WiFi. But, apparently, there is a newer (and a little more expensive version) that can be so connected. The Roomba connects to WiFi and I can control it from my phone, and it also sends me alerts (when a job is done, it is stuck, etc.)
Both the Eufy and the Roomba are programmable. I have them set to vacuum daily at 9:00 a.m. I set the Eufy from the remote and the Roomba from its app on my iPhone. The Roomba is definitely easier to program as I have to refer to the guide to know what I’m doing on Eufy’s remote… and then I’m still not sure I have it down correctly.
The Eufy seems to go for about an hour or less and then dies out with its light orange. The Roomba appears to have a longer battery life after each charge. The Eufy has a higher suction setting that apparently can drain the battery power in 30 minutes or less. It is frustrating to see both vacuums going over the same spots continuously or routes knowing they are wasting battery life doing so. I think both could be “smarter” with greater debris detection or something. Again, I think the Eufy tends to follow a straight path just a smidge better than the Roomba, but not by much.
You will want to make sure that power cords, and other such things are moved/protected from the vacuums. The Eufy, because of both brushes, gets caught up in power cords, speaker wire, etc. far more easily than the Roomba. But the Eufy comes with cord ties to tuck them away. You could just as easily use bread ties for power cords. I also have pets (three cats) and they have all sorts of toys. The smaller ones I try to keep out of the path of the vacuums.
Speaking of pets, both vacuums appear to be doing well with keeping my rugs free of pet hair. I would suggest that if your pets make a mess (hairballs or accidentally going to the bathroom) that you clean this up immediately. I can only imagine the horror that would result from either of these vacuums going over those messes and how they would be drug over your entire house!
Speaking of pets… my cats seem quite enamored with the vacuums and will stalk them as they go through the house. They do not appear to be afraid of them, and sometimes will sit and have them bump into them and lazily move out of the vacuums path. This is strange as one of my cats literally will run and hide if she sees me even getting the manual vacuum cleaner out to use. However, all pets are different. So, I’d introduce the vacuum and the pet as nicely as you can.
Both the Eufy and the Roomba are very easy to clean/empty. I empty the dirt bins daily on them.
In terms of suction, I’m not sure either of these do as well as my manual Dyson. And both the Roomba and the Eufy sometimes don’t pick up debris that would easily be handled by a conventional vacuum cleaner. However, I repeat that I have not manually had to vacuum my house since Christmas. Not once. I have thought it might be a good idea to do that about once a month though and let the robotic vacuums deal with the floors in-between. The dual brushes may help the Eufy collect debris a little better… and it definitely appears to have better edge cleaning than the Roomba. But both seem to do the job to my satisfaction overall.
I like that the Roomba actually talks to me to tell me what the problem is (a job is done, it is stuck, it needs recharging). Whereas the Eufy has beeps (one, two, and three). I don’t always hear the beeping or exactly know what they mean without referring to the guide.
I like both the Roomba and the Eufy. They each have their strong points and weak points. Either way, not having to manually vacuum every day is a godsend to me, and makes having pets a little less cumbersome to clean up after. If I had to choose, I’d probably go with the Eufy due to its quietness of use, better edge detection and cleaning, dual brushes, tendency to vacuum in a more directed fashion, and slimmer size coupled with less fierce bumping into objects.
Hope my review was helpful.
The Eufy has two brushes on either side, whereas my Roomba has only one. I find that the Eufy appears to clean the general floor area, and then go back for edges, and the two side brushes help with this. Both are a little “stupid.” I try not to watch them do their job as I consistently want to interfere and nudge them where I see actual dirt/particles on the floor. Both will go seemingly all around dirt, retreading spots they’ve already been (and wasting battery life in the process) rather than moving along any real sensible path. However, I have also noticed that the Eufy seems to go along straighter paths/lines than the Roomba. However, both are supposed to return to their bases when the job is complete. The Eufy has found its way back to its base one time as far as I can determine. The Roomba finds its way back about 1/2 of the time. The Eufy will continue to run if picked up, the Roomba shuts itself down immediately.
The Eufy is slimmer than the Roomba. I find that the Eufy tends to get stuck less frequently than the Roomba. For example, it can go under my coffee table that sits close to the floor, whereas the Roomba would get it’s front stuck under the coffee table and signal for help. The Eufy has gotten itself stuck about twice since I’ve had it, and each time it is under the chairs at my dining room table… it is a little wide and has gotten stuck between the legs. The Roomba frequently gets itself into jams, and only seems to turn left when trying to get out of them…
In terms of navigation, both do their jobs in an almost haphazard fashion. I would like to see them have an actual “dirt sensor” that would lead them toward areas with noticeable particles. The Roomba does have some sort of sensor as when it finds an especially dirty area it will swirl around it several times. The Eufy apparently has a mode where it applies extra suction, but I’m unsure if it automatically switches to this or if it has to be manually set to do so.
The Roomba DOES NOT LIKE BLACK RUGS or heavy pile rugs. I have two rugs that are edged in black, and the Roomba senses a barrier and either will not go onto the rug or will get stuck shortly after moving onto it. I also have a medium pile rug with some black squares on it and the Roomba dies out on the rug every single time. The Eufy navigates these FAR BETTER… both the medium pile rug as well as rugs lined in black or having black squares.
The Roomba bangs into furniture and other items sometimes quite violently. I have a very heavy antique mirror that the Roomba banged into and it came crashing to the floor. I also have some large candles on either side of the fireplace that the Roomba knocked around like crazy every day. The Eufy seems to notice edges better and will actually stop itself when it comes close to an object and move around it without hitting it, or, if it does go toward it, it is far more gentle. However, this sensor also can impede its capacity to go under objects like couches. The Roomba alway went under my couch, whereas I don’t think the Eufy has ever been under it as it appears to sense it as a barrier and goes along the front of it only.
While both say they have edge sensors, neither the Roomba nor the Eufy seem to be able to navigate edges to stairs very well at all. While neither have actually flung themselves over, they both get stuck at the edge with a wheel or two over and have to be saved. So some barrier is necessary to prevent them from falling over the edges of stairs.
The Eufy to be FAR quieter than than the Roomba. Sometimes when it is running I can’t even hear it.
The Eufy I have has a remote and is not connected to WiFi. But, apparently, there is a newer (and a little more expensive version) that can be so connected. The Roomba connects to WiFi and I can control it from my phone, and it also sends me alerts (when a job is done, it is stuck, etc.)
Both the Eufy and the Roomba are programmable. I have them set to vacuum daily at 9:00 a.m. I set the Eufy from the remote and the Roomba from its app on my iPhone. The Roomba is definitely easier to program as I have to refer to the guide to know what I’m doing on Eufy’s remote… and then I’m still not sure I have it down correctly.
The Eufy seems to go for about an hour or less and then dies out with its light orange. The Roomba appears to have a longer battery life after each charge. The Eufy has a higher suction setting that apparently can drain the battery power in 30 minutes or less. It is frustrating to see both vacuums going over the same spots continuously or routes knowing they are wasting battery life doing so. I think both could be “smarter” with greater debris detection or something. Again, I think the Eufy tends to follow a straight path just a smidge better than the Roomba, but not by much.
You will want to make sure that power cords, and other such things are moved/protected from the vacuums. The Eufy, because of both brushes, gets caught up in power cords, speaker wire, etc. far more easily than the Roomba. But the Eufy comes with cord ties to tuck them away. You could just as easily use bread ties for power cords. I also have pets (three cats) and they have all sorts of toys. The smaller ones I try to keep out of the path of the vacuums.
Speaking of pets, both vacuums appear to be doing well with keeping my rugs free of pet hair. I would suggest that if your pets make a mess (hairballs or accidentally going to the bathroom) that you clean this up immediately. I can only imagine the horror that would result from either of these vacuums going over those messes and how they would be drug over your entire house!
Speaking of pets… my cats seem quite enamored with the vacuums and will stalk them as they go through the house. They do not appear to be afraid of them, and sometimes will sit and have them bump into them and lazily move out of the vacuums path. This is strange as one of my cats literally will run and hide if she sees me even getting the manual vacuum cleaner out to use. However, all pets are different. So, I’d introduce the vacuum and the pet as nicely as you can.
Both the Eufy and the Roomba are very easy to clean/empty. I empty the dirt bins daily on them.
In terms of suction, I’m not sure either of these do as well as my manual Dyson. And both the Roomba and the Eufy sometimes don’t pick up debris that would easily be handled by a conventional vacuum cleaner. However, I repeat that I have not manually had to vacuum my house since Christmas. Not once. I have thought it might be a good idea to do that about once a month though and let the robotic vacuums deal with the floors in-between. The dual brushes may help the Eufy collect debris a little better… and it definitely appears to have better edge cleaning than the Roomba. But both seem to do the job to my satisfaction overall.
I like that the Roomba actually talks to me to tell me what the problem is (a job is done, it is stuck, it needs recharging). Whereas the Eufy has beeps (one, two, and three). I don’t always hear the beeping or exactly know what they mean without referring to the guide.
I like both the Roomba and the Eufy. They each have their strong points and weak points. Either way, not having to manually vacuum every day is a godsend to me, and makes having pets a little less cumbersome to clean up after. If I had to choose, I’d probably go with the Eufy due to its quietness of use, better edge detection and cleaning, dual brushes, tendency to vacuum in a more directed fashion, and slimmer size coupled with less fierce bumping into objects.
Hope my review was helpful.
October 10, 2018
I got my Eufy in July 2018--a birthday gift I'd asked for--to help me deal with the daily dirt my four big dogs track in and around on the tile floors of our house. Eufy was better than I'd imagined (and I'd researched brands and read reviews). After about a week of running it twice a day, I was hardly having to do any supplemental sweeping or vacuuming at all--it's that effective. And it cleans under everything which is way better than I've ever managed to do! It gets stuck almost every cycle under one of my couches and occasionally it has some trouble finding the dock. But it cleans up so much dog fur, dust and dirt--all work I don't have to do, which is, honestly, thrilling every time I run it. After about two months though, it got fritzy--suddenly it was confused, constantly, about where to go next. It did a lot of spinning around before moving anywhere, would go a few feet and start spinning again. I contacted the manufacturer. Their customer support was very nice, prompt and helpful, and walked me through some trouble shooting which at first worked, and then didn't. They asked me to return my product, and shipped me a new one which arrived within a week. The new one works seemingly even better than the last--it hasn't once so far gotten stuck anywhere. And already after just 4 cycles my floors feel cleaner than they did after I swept them. I really love my Eufy--now if they'll just invent something that dusts, my life will be close to perfect!
Update December 2018: My replacement Eufy just developed all the same problems as the original. I tried all the trouble shooting techniques the Eufy team suggested on the first one: no help. I contacted customer service to see if they’ll help (I’m still well within the year warranty). No reply this time. Apparently, 4 months in, I’m out of luck. The customer service IS amazing: until it isn’t. I can’t recommend this product, I’m so sorry to say.
Update December 2018: Customer service has now contacted me and again suggested trouble-shooting that didn’t remedy the problem. They have offered to replace again. Which is nice. The difficulty now is that I’m going to be surprised if the next one makes it past 2 months. I will update—I want this to work—both for my sake and for the company’s.
Update April 11 2019: it’s been four months since I received my 3rd Eufy (second replacement) and it’s working great. I now also own a Robovac Roomba E5 and the Roomba, while seeming far sturdier than the Eufy, does maybe half the cleaning for more than 2xs the price. I infinitely prefer the Eufy: it’s lot’s quieter (Roomba is a family joke in our household for the way it bashes around), it can go under more cabinets and furniture because it’s slimmer, it hoovers up more, has better dust-bin capacity, and runs longer than the Roomba before needing to recharge. And it finds its way to its base about 95% of the time—I’d say the Roomba averages about 30% on successful re-dock. The Eufy is the better machine and FAR better for the money—if it lasts. I have a feeling we’re all being beta-tested on this machine, but if they work the kinks out, it’s going to be heads and shoulders better than Roomba.
Update December 2018: My replacement Eufy just developed all the same problems as the original. I tried all the trouble shooting techniques the Eufy team suggested on the first one: no help. I contacted customer service to see if they’ll help (I’m still well within the year warranty). No reply this time. Apparently, 4 months in, I’m out of luck. The customer service IS amazing: until it isn’t. I can’t recommend this product, I’m so sorry to say.
Update December 2018: Customer service has now contacted me and again suggested trouble-shooting that didn’t remedy the problem. They have offered to replace again. Which is nice. The difficulty now is that I’m going to be surprised if the next one makes it past 2 months. I will update—I want this to work—both for my sake and for the company’s.
Update April 11 2019: it’s been four months since I received my 3rd Eufy (second replacement) and it’s working great. I now also own a Robovac Roomba E5 and the Roomba, while seeming far sturdier than the Eufy, does maybe half the cleaning for more than 2xs the price. I infinitely prefer the Eufy: it’s lot’s quieter (Roomba is a family joke in our household for the way it bashes around), it can go under more cabinets and furniture because it’s slimmer, it hoovers up more, has better dust-bin capacity, and runs longer than the Roomba before needing to recharge. And it finds its way to its base about 95% of the time—I’d say the Roomba averages about 30% on successful re-dock. The Eufy is the better machine and FAR better for the money—if it lasts. I have a feeling we’re all being beta-tested on this machine, but if they work the kinks out, it’s going to be heads and shoulders better than Roomba.
July 30, 2018
I bought this product after reading glowing reviews here but it was a big disappointment. Although Eufy advertises these vacuums as stair safe, they are not! The robo vac dropped off the stair at first try and left a big dent on my drywall. Its drop sensor simply did not work as advertised, caused damaged to my house and could have been a safety hazard if you have small kids playing around the stairs!!!!
It is fairly quiet when cleaning at standard suction power level. I can sleep while it is cleaning in the same room. Its suction power is decent and picked up more dust than I thought it could.
Update:
Eufy customer service has reached out to me after reading my original review to help with resolving the issue. The Robovac was replaced by a Robovac 30 that comes with boundary trip that prevent the robovac from going to where it shouldn't. The Customer Service is beyond great, communication was prompt via email. Eufy stands behind their product and makes sure that their customers have the best experience. I'm happy with my purchase and thrilled with how Eufy handled the issue.
It is fairly quiet when cleaning at standard suction power level. I can sleep while it is cleaning in the same room. Its suction power is decent and picked up more dust than I thought it could.
Update:
Eufy customer service has reached out to me after reading my original review to help with resolving the issue. The Robovac was replaced by a Robovac 30 that comes with boundary trip that prevent the robovac from going to where it shouldn't. The Customer Service is beyond great, communication was prompt via email. Eufy stands behind their product and makes sure that their customers have the best experience. I'm happy with my purchase and thrilled with how Eufy handled the issue.
September 27, 2018
3rd update: once again, Eufy Support came through and walked me through the simple fix. Turns out it was my fault. Back up to 4 stars (but 5 stars for the amazing support).
2nd update: 8 months later and the Eufy seems dead (battery?). My roomba lasted for years, and this one lasted for 8 months. I won’t be buying another.
Update: Eufy reached out and is working to help resolve the issues. Wonderful customer service.
I wanted to love this, after reading the reviews, but it just didn’t live up to the hype. It’s navigation is pretty much blind, it struggles to find its home base, and it can’t handle stairs. Seriously, on the second day of use, it came crashing down a flight of stairs (see the attached photo). I had an older Roomba before this Eufy, and it suffered with none of those issues. I’ll be returning this and getting something with a bit more brains. On a positive note, it’s low profile meant that it could go where others could not. I’ve loved Anker products in the past, but this one was a fail for me.
2nd update: 8 months later and the Eufy seems dead (battery?). My roomba lasted for years, and this one lasted for 8 months. I won’t be buying another.
Update: Eufy reached out and is working to help resolve the issues. Wonderful customer service.
I wanted to love this, after reading the reviews, but it just didn’t live up to the hype. It’s navigation is pretty much blind, it struggles to find its home base, and it can’t handle stairs. Seriously, on the second day of use, it came crashing down a flight of stairs (see the attached photo). I had an older Roomba before this Eufy, and it suffered with none of those issues. I’ll be returning this and getting something with a bit more brains. On a positive note, it’s low profile meant that it could go where others could not. I’ve loved Anker products in the past, but this one was a fail for me.
June 20, 2018
I had been wanting a robo vac for quite some time. We have four cats, and picking up cat fluff from the hallway is a never-ending job. I thought it would be easier to run a robo vac down the edges of the hallway rather than haul out our full sized Dyson every day. And it turned out I was right.
The Eufy robo vac is less expensive than many others, but it doesn't skimp on quality. It's noticeably larger than my daughter's Roomba, which was a surprise to me when it arrived. It was easy to set up and it's easy to use and clean. The one down side I noticed is that the buttons on the remote are somewhat cryptically labeled and some of the little graphics look similar to others. It took me a couple tries to find the "go back to your dock" button.
Note: if you have pets, you definitely want to turn the robo vac OFF when you're not using it (turn it over and flip the switch). We, and one of our cats, found out the hard way about this. In the middle of the night. :)
The Eufy robo vac is less expensive than many others, but it doesn't skimp on quality. It's noticeably larger than my daughter's Roomba, which was a surprise to me when it arrived. It was easy to set up and it's easy to use and clean. The one down side I noticed is that the buttons on the remote are somewhat cryptically labeled and some of the little graphics look similar to others. It took me a couple tries to find the "go back to your dock" button.
Note: if you have pets, you definitely want to turn the robo vac OFF when you're not using it (turn it over and flip the switch). We, and one of our cats, found out the hard way about this. In the middle of the night. :)
October 11, 2018
5/8/19 Addendum: once again Eufys customer service saves them! They contacted me very quickly and sent me a new unit after troubleshooting the old unit. The new unit works like a dream.. I just hope it doesn’t end up with problems like the last one!
Addendum: shorty after writing this review I was contacted by customer service and they worked with me to fix the issue, if the issue was unable to be fixed they were going to send me a new unit for free! Unfortunately, shortly after that one of the spinning brush heads stopped working and also is very loud intermittently... so much so I don’t like running it at night because it wake me up.
Original: At first this product was amazing! It made cleaning the floors with my 145 lb long haired dog a breeze. But after less than having the eufy for less than 4 months it stopped working properly. It now just spins in circles. I’ve cleaned it multiple times removing hair from all the wheels. I’m very disappointed! I don’t care how well something works if it’s only going to last a few months especially something this expensive!
Addendum: shorty after writing this review I was contacted by customer service and they worked with me to fix the issue, if the issue was unable to be fixed they were going to send me a new unit for free! Unfortunately, shortly after that one of the spinning brush heads stopped working and also is very loud intermittently... so much so I don’t like running it at night because it wake me up.
Original: At first this product was amazing! It made cleaning the floors with my 145 lb long haired dog a breeze. But after less than having the eufy for less than 4 months it stopped working properly. It now just spins in circles. I’ve cleaned it multiple times removing hair from all the wheels. I’m very disappointed! I don’t care how well something works if it’s only going to last a few months especially something this expensive!
August 4, 2018
This is our first robot vacuum..it doesn't have all the bells and whistles of the higher end Roombas but that's not a bad thing imho. We use the vacuum on hardwood floors in a very large common area and a tile kitchen area. As long as there are no lose strings or chords it goes about it's business and cleans everything in it's path. Goes over rugs, and even a walkway rug with tassels with no problem. We have 2 dogs, 1 is a German Shepherd that sheds an incredible amount and this vacuum works well for that. It has great suction power, a large waste disposal been, easy to clean, and goes under all of our furniture well and finds it's way home without running out of battery power 98% of the time. The battery life is good but could be a little stronger but at this price point I'll be buying an additional one. I'd give it a 4.75 out of 5 stars.
November 23, 2018
***UPDATE***
EUFY came back to life spontaneously after staying at the charging station for a few days untouched. I don't know if it just needed to reset or something, but... HE'S BACK!!! And WE LOVE him so much. I did leave the review as 4 stars because we did have a legitimate issue with his function, however, the company contacted us right away and thankfully all is well (I would easily give him 5 stars otherwise). We will not hesitate in the future to get another and I would even love to have one on our second floor, but for now I'll just carry him upstairs myself. :)
(We have a cat and a dog and 3 young children. I run Eufy once a day to keep the floors under control. We do it while we're around and it is so quiet -no issues with conversation or hearing the TV/radio -it's actually shocking how much he picks up with each running. One floor is about 1300 sq.ft. and NOT open concept and he even goes into the powder room with no problem. Watching him go around the table and chair legs in the kitchen without even moving them is enough to make me swoon.)
ORIGINAL REVIEW BELOW.....
I have back problems and my family finally had the means to invest in a robotic vacuum as vacuuming with our upright aggravated my back. We were all in LOVE with Eufy within hours of letting him check out the house. It worked SO WELL. Unfortunately, two days ago when it went back to charge it just died. It does not appear to charge the battery. We have tried all manner of trouble shooting and cannot get the vacuum to work at all. The vacuum is practically new and we were all so thrilled with it's performance, but we are going to have to look elsewhere if we aren't able to get a replacement to last longer than 5 days.
EUFY came back to life spontaneously after staying at the charging station for a few days untouched. I don't know if it just needed to reset or something, but... HE'S BACK!!! And WE LOVE him so much. I did leave the review as 4 stars because we did have a legitimate issue with his function, however, the company contacted us right away and thankfully all is well (I would easily give him 5 stars otherwise). We will not hesitate in the future to get another and I would even love to have one on our second floor, but for now I'll just carry him upstairs myself. :)
(We have a cat and a dog and 3 young children. I run Eufy once a day to keep the floors under control. We do it while we're around and it is so quiet -no issues with conversation or hearing the TV/radio -it's actually shocking how much he picks up with each running. One floor is about 1300 sq.ft. and NOT open concept and he even goes into the powder room with no problem. Watching him go around the table and chair legs in the kitchen without even moving them is enough to make me swoon.)
ORIGINAL REVIEW BELOW.....
I have back problems and my family finally had the means to invest in a robotic vacuum as vacuuming with our upright aggravated my back. We were all in LOVE with Eufy within hours of letting him check out the house. It worked SO WELL. Unfortunately, two days ago when it went back to charge it just died. It does not appear to charge the battery. We have tried all manner of trouble shooting and cannot get the vacuum to work at all. The vacuum is practically new and we were all so thrilled with it's performance, but we are going to have to look elsewhere if we aren't able to get a replacement to last longer than 5 days.
![eufy [BoostIQ] RoboVac 30C, Robot Vacuum Cleaner, Wi-Fi, Super-Thin, 1500Pa Suction,...](https://m.media-amazon.com/images/I/414fzz0wDLL._AC_US90_SCLZZZZZZZ__.jpg)
